UP3 Managed Service User Group - November 2025
When: Wednesday 5th November 2025, 12.00-17.00
Where: The Ministry, 79-81 Borough Rd, London SE1 1DN
12.00: Arrival and buffet lunch
12.30: After a welcome from Ian Wynn, our Head of Managed Service, we'll have a series of presentations and sessions, all about how your organisation can unlock the full potential of ServiceNow and AI to drive productivity:
- Discover the latest in ServiceNow's AI strategy - Seema Shad, Solutions Consultant and Martin McBryde, Advisory Consultant and SME on GenAI, from ServiceNow delivers the latest insights and updates.
- Take part in a dynamic demonstration of ServiceNow Out-of-the-Box (OOB) AI Agents - Presented by Thomas Knight, one UP3's Senior Technical Consultants, discover how your organisation can quickly tap into the power of AI without the need for complex customisation.
- Sharing the success of our Support Services Product - The UP3 team will highlight the success of our Support Services Product—an easy-to-implement solution delivering measurable value across organisations, with customers sharing real-world experiences.
- Elevating Customer Success at UP3 - Clare Hubbard, Customer Success Management (CSM) Lead, will introduce our new CSM function, including how we’re leveraging insights across customers to drive meaningful outcomes.
- Use Case: Putting AI to work for customers - Fresh from presenting at ServiceNow World Forum, discover how Southeastern Railway have increased agent productivity, decreased case handling time and improved customer satisfaction through the implementation of Now Assist for CSM.
16.00: Networking & Drinks at The Ministry Bar . Please join us for drinks and to continue the conversation in an informal setting.
