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Get the most from your investment in ServiceNow

We take on the entire management, support and development of your ServiceNow platform enabling you to automate and improve processes across your business.

10+ years

Working with ServiceNow


Customer Satisfaction Score

1 week

Quickest ROI of a UP3 ServiceNow app


Service for our customers


Digital Transformation Programme of the year

Build - Advanced Platform Partner
Consulting & Implementation - Elite Partner
Reseller - Elite Partner

Bring our ServiceNow expertise into your business.

Dedicated to your success, our team bring the knowledge and experience to help you unlock the maximum value from ServiceNow and support your digital transformation goals.

We focus on ServiceNow. You focus on your business.

Our services

Trusted by clients worldwide

See how we've enabled our customers to get the maximum value from ServiceNow

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How we've helped:

White & Case digitalises the marketing, business development, and knowledge project request and delivery processes with our ServiceNow application

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How we've helped:

Enabling Nuffield health to take control of its data and improve IT service delivery

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How we've helped:

Enabling HS2 IT to leverage ServiceNow across an ecosystem of specialist partners to mature their service delivery capability

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How we've helped:

Avanti West Coast maximises its investment in ServiceNow to deliver Digital Transformation across the business

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How we've helped:

Simmons & Simmons and UP3 collaborate to drive continual platform adoption and improvement

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How we've helped:

Clifford Chance partners with UP3 to deveop strategic roadmap and drive internal adoption of ServiceNow

“If you really want to get the best out of the product your absolute end goal is to ensure you’ve got that UP3 managed service on board with you from the beginning”

Christine Heynes Head of Customer Relations Southeastern

"Since onboarding to UP3’s Managed Service we are using more of the platform and are able to deliver a far more effective service to our customers"

Graham Rapley IT Customer Services Manager The Pensions Regulator

"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"

Barj Duhra Head of Technology Services Avanti West Coast

"We have been very impressed with the speed and efficiency with which UP3 has taken over responsibility for Informa’s ServiceNow platform. We are finding the team at UP3 to be flexible, knowledgeable and very experienced in ServiceNow"

Andrew Chedzoy Head of Service Management Informa

"I can’t praise the guys enough - it's been an excellent journey so far. The team are really good and I hope the relationship with UP3 goes on for a long time"

Kasem Saowijit ServiceNow Platform Manager National Highways

"Thanks to UP3’s Support Services application, we’ve been able to free up time across the HR team. The application has improved our workflow and our day-to-day, and most importantly it’s ensured we’re providing an even better service to our colleagues."

Kristian Lamens HR Service Manager Avanti West Coast

"The project was a true partnership. The requirements of HS2 were understood and throughout the project I had confidence in the support given and trusted that the guidance helped deliver the outcomes in the best way possible."

Tom Rees Business Relationship Manager Consultant HS2

"When in delivery, we really appreciated how UP3 were able to advise us on ServiceNow platform decisions, giving us pros and cons of each approach but also being able to let us make informed decisions quickly during sprint cycles."

Ian Edmunds Head of Strategy and Architecture HS2

"Your expertise and willingness to assist made a huge difference in getting everything organized efficiently."

Paul Mills Senior Information Technology Project Manager Avanti West Coast

Our services

Deliver implementations faster. Automate workflows with our dedicated apps. Leave the day to day management of the platform to our ServiceNow experts.


A strategic implementation approach and proven methodology

Find out more

Workflow applications

Workflow applications to automate manual processes

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Managed Service

Management, support and development of your ServiceNow platform

Find out more

Our values

We really do stand by our values at UP3 and they filter down through everything we do. From the people we recruit to our day to day interactions and ongoing relationships with our customers.

No-one is above making the tea or watering the plants.

Do the right thing by the customer. Always.

No room for egos, politics or gossip.

We're a team. Take pride in sharing what you know.

If you see something that needs doing, roll up your sleeves and get it done.

Remember, at some point, you did something for the first time.

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Customer Story: Southeastern Railway use AI to upgrade their customer service

80% of Southeastern's customer queries are self-serving thanks to ServiceNow's Virtual Agent.

Find out how UP3 and Southeastern achieved this.

The full story
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UP3 Thrives: Major customer wins; sector prowess and ServiceNow ecosystem growth

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Customer Story: Avanti West Coast

Our Support Services application, built on ServiceNow, allowed Avanti to take advantage of a fast-track purchase and install process. Within three weeks every HR request was automated in ServiceNow.

Learn more
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Proud to achieve our Cyber Essentials certification

Cyber Essentials is a widely recognised UK Government-backed scheme by the National Cyber Security Centre (NCSC) and as part of our ongoing commitment to cyber security and best practice, we’re very proud to have achieved our Cyber Essentials certification.

More about UP3

As a ServiceNow elite partner, our unique delivery capability and managed service are everything you need to design, deploy and manage ServiceNow applications that will improve your service quality and deliver a great customer experience.

Is your Managed Service really just support?

Our Managed Service offers far more than that. We work as an extension of your team - understanding your roadmap and applying our deep knowledge of the platform to ensure you get the most from your investment in ServiceNow. Our Technical Director Justin Loftas shares more over on our blog.

Read blog

Benefits of ServiceNow Agent Workspace and Chat

Discover some of the biggest benefits our customers are experiencing from making the switch to Agent Workspace and Chat

Read blog

Great Place To Work Certified

We're so proud to  have achieved Great Place to Work-Certified™ status. And, what makes this certification even more special is that it's based on feedback from our wonderful employees. Find out more about life at UP3.

Careers at UP3

Get in touch

Companies across all sectors are realising the benefits of partnering with our award-winning team of ServiceNow experts. Get in touch to find out more about our services and how we can help.