Get the most from your investment in ServiceNow

ServiceNow has the power to automate your most critical processes. But getting there, and staying there, takes real expertise. As a 100% dedicated ServiceNow partner, we work with organisations across public sector, rail, transport, legal and energy to make that happen. Our Managed Service means we stay invested in your platform long after implementation.

ServiceNow AI Read our case studies

10 years

Celebrating a decade as a ServiceNow partner

80+

Dedicated ServiceNow experts

UK based

Headquartered in London

SC cleared

SC cleared experts

4.5

Customer Satisfaction Score

24x7

Support for our customers

Get started with AI

"We know AI can help, we just don't know where to start." It's the most common thing we hear. We help you identify the right use cases, build a practical roadmap, and deliver it on the platform you already have. We were the first ServiceNow partner globally to earn a Validated Practice for AI, and we've been putting that expertise to work for our customers ever since.

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How we help you get more from ServiceNow

We combine deep ServiceNow knowledge with real business process expertise. That means your platform doesn't just work, it works for you. We're UK-based, SC cleared, and our AI Centre of Excellence keeps you at the forefront of what ServiceNow AI can do. We were the first ServiceNow partner globally to earn a Validated Practice for AI.

Implementation

Getting ServiceNow right first time matters. We've delivered implementations across public sector, rail, transport, legal and energy.

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Managed Service

Most organisations underutilise ServiceNow after go-live. Our Managed Service goes beyond platform support. We work with you strategically, helping you solve business challenges, automate mission-critical processes and deliver long-term outcomes with ServiceNow.

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Workflow Applications

Manual processes slow everything down. We build applications on ServiceNow that automate the processes your teams depend on.

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We have 8 ServiceNow Validated Practices

More Validated Practices than any other ServiceNow partner in EMEA. Including the first Validated Practice for AI in the world, with Now Assist for CSM.

Trusted by the organisations that keep the UK running

See how organisations across rail, public sector, legal and energy are getting real value from ServiceNow with UP3.

Your collaborative approach and proactive troubleshooting were really valued. Everything was handled with professionalism, and you consistently went above and beyond.

Subreen Gabbi & Janet Foreman Senior Delivery Manager & Lead Delivery Manager

With UP3’s Support Services application purchased through the ServiceNow store, Avanti were able manage every HR request in ServiceNow within three weeks.

Read Avanti's story

Avanti West Coast automated processes in just three weeks

“If you really want to get the best out of the product your absolute end goal is to ensure you’ve got that UP3 managed service on board with you from the beginning”

Christine Heynes Head of Customer Transformation Southeastern

How UP3 and Southeastern implemented powerful AI capabilities to increase Contact Centre Agent productivity and resolve issues faster.

Read Southeastern's story

Southeastern improves customer experience with Now Assist for CSM

"I can’t praise UP3 enough - it's been an excellent journey so far. The team are really good and I hope the relationship with UP3 goes on for a long time"

Kasem Saowijit Head of Digital Workplace Services National Highways

Powered by AI, Southeastern's Virtual Agent chatbot is now empowering customers to self-serve 80% of time, improving customer experiences and freeing up resources to help with more complicated issues.

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Southeastern handles 80% of requests with Virtual Agent

"UP3 isn't separate to ServiceNow, but they're actually an absolutely critical part to our success"

Toby Isaacson Senior Advisory Solution Architect ServiceNow

How Avanti got all of their stations and train operations connected on a single platform, with ServiceNow Custom Applications built and deployed by UP3.

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Streamlining operations: an industry first with Custom Apps

"What we have delivered with UP3 on the Electronic Monitoring contract this year is remarkable, particularly when you look back at the mountain we had to climb this time last year."

Kelvin Daley Transformation Director Serco

UP3 is ISO 27001 and ISO 9001 certified

These certifications reflect our ongoing commitment to quality, security and excellence in everything we do. You can verify the validity of our ISO certificates by searching UP3 via this link: certcheck.ukas.com

Customer Story: Southeastern improves customer experience with Now Assist for CSM

How Southeastern implemented ServiceNow Now Assist for CSM, using the powerful AI capabilities to increase Contact Centre Agent productivity and improve their already exceptional customer experience.

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The first ServiceNow partner to earn a Validated Practice for AI

UP3 is the first ServiceNow partner in the world to earn a Validated Practice for AI with Now Assist for CSM. We're leading the way on unlocking the value of ServiceNow's AI capabilities. If you want to learn more about how working with UP3 as your ServiceNow partner can unlock new levels of efficiency and productivity for your business, visit our AI page.

Our AI page

What is Agentic AI, and how is it helping businesses?

Our blog explaining what AI Agents do, how agentic AI is different from GenAI, and how your organisation can use agentic AI to make life easier for your customers and your people.

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Customer stories

What we do