Customer stories

See how our customers are leveraging our expertise to get the most from their investment and unlock the full potential of ServiceNow for their organisations in our case studies.

Featured Story

Southeastern improves customer experience with Now Assist for CSM

Southeastern implemented Now Assist for CSM, using the powerful AI capabilities to increase Contact Centre Agent productivity and improve customer experience.

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Transport

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Transport

ServiceNow Virtual Agent handles 80% of customer interactions

Southeastern dramatically increases deflections and boosts customer experience using ServiceNow’s AI-powered Virtual Agent.

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Public Sector

Why Serco chose UP3 as a dependable, long-term partner

Mike Appleton-Derrick, Senior Solution Lead at Serco, explains how working with UP3 has been valuable for Serco.

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Transport

Southeastern improves customer experience with Now Assist for CSM

Southeastern implemented Now Assist for CSM, using the powerful AI capabilities to increase Contact Centre Agent productivity and improve customer experience.

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Transport

Streamlining Rail Operations in an Industry First

Streamlining Rail Operations in an Industry First - How Avanti West Coast Revolutionised Station and Train Management with ServiceNow Custom Applications

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Legal

How White & Case use ServiceNow

How White & Case have implemented and grown with ServiceNow.

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Transport

Avanti West Coast automated processes in just three weeks

By purchasing UP3’s Support Services application through the ServiceNow store, Avanti were able to take advantage of a fast-track purchase and install process.…

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Transport

How HS2 began to innovate using ServiceNow with UP3's help

Hear from Aamer Maqsood about how working with UP3 changed the way HS2 works with ServiceNow.

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Legal

What's it like to work with UP3?

White & Case wanted UP3 as their chosen partner for their ServiceNow journey.

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Financial

People's Partnership transforms project management with ServiceNow SPM in 12 weeks

Transforming project management for People’s Partnership in record time with ServiceNow SPM

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Transport

Southeastern reduces ServiceNow backlog by 70%

Since engaging the UP3 Managed Service, Southeastern reduces backlog and experiences seamless ServiceNow upgrades

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Healthcare

Nuffield Health keeps on top of demand and takes control of its data

A unified solution to manage and optimise Service Desk, Central Support, and Engineering resources.

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Transport

Leveraging the potential of ServiceNow with the UP3 Managed Service

Southeastern bring UP3's Managed Service onboard to leverage the potential of ServiceNow.

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Transport

COVID-19 reporting system mitigates risk of transmission

Avanti West Coast manages staff well-being and keeps vital services running.

Transport

Southeastern reflect on the benefits of the UP3 Managed Service

Hear from Yvonne Quinn of Southeastern on the benefits of working in partnership with UP3

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Transport

Avanti automates rail processes with ServiceNow

UP3 apps automate operational rail processes, enhancing colleague, supplier and customer experiences.

Legal

Driving value and innovation in the legal sector

Multi-national law firm drives value from ServiceNow outside of IT, with the UP3 Managed Service.

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Transport

Southeastern speeds up Delay Repay with ServiceNow app

ServiceNow workflow app improves claim handling time, boosting customer experience.

More about UP3

We take on the entire management, support and development of your ServiceNow platform enabling you to automate and improve processes across your business

ServiceNow Managed Service

Management, development and support of your ServiceNow platform from an award-winning elite partner. Take full advantage of the vast capabilities of ServiceNow so you can proactively automate processes across your entire business.

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ServiceNow Implementation

We use our ServiceNow expertise, proven implementation methodology, and deep understanding of your business, to ensure your ServiceNow implementation aligns with your business goals and desired outcomes.

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ServiceNow Workflow Applications

Transform old manual processes across your organisation – with workflow applications built on ServiceNow.

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Customer stories

What we do