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Customer stories

See how our customers are leveraging our expertise to get the most from their investment in ServiceNow.



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Southeastern handles 80% of customer interactions through ServiceNow Virtual Agent

Southeastern dramatically reduces deflections and boosts customer experience using ServiceNow’s AI-powered Virtual Agent.

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UP3 - Customer Stories Rail

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UP3 - Customer Stories Rail
Southeastern handles 80% of customer interactions through ServiceNow Virtual Agent

Southeastern dramatically reduces deflections and boosts customer experience using ServiceNow’s AI-powered Virtual Agent.

Read more
UP3 - Customer Stories Healthcare
Nuffield Health keeps on top of demand and takes control of it's data

A unified solution to manage and optimise Service Desk, Central Support, and Engineering resources.

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UP3 - Customer Stories Rail
Southeastern reduces ServiceNow backlog by 70%

Since engaging the UP3 Managed Service, Southeastern reduces backlog and experiences seamless ServiceNow upgrades

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UP3 - Customer Stories Rail
Avanti West Coast automated processes in just three weeks

By purchasing UP3’s Support Services application through the ServiceNow store, Avanti were able to take advantage of a fast-track purchase and install process.…

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UP3 - Customer Stories Rail
Leveraging the potential of ServiceNow with the UP3 Managed Service

Southeastern bring UP3's Managed Service onboard to leverage the potential of ServiceNow.

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UP3 - Customer Stories Rail
COVID-19 reporting system mitigates risk of transmission

Avanti West Coast manages staff well-being and keeps vital services running.

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UP3 - Customer Stories Rail
Southeastern reflect on the benefits of the UP3 Managed Service

Hear from Yvonne Quinn of Southeastern on the benefits of working in partnership with UP3

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UP3 - Customer Stories Rail
Avanti automates rail processes with ServiceNow

UP3 apps automate operational rail processes, enhancing colleague, supplier and customer experiences.

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UP3 - Customer Stories Rail
Southeastern speeds up Delay Repay with ServiceNow app

ServiceNow workflow app improves claim handling time, boosting customer experience.

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UP3 - Customer Stories Technology
Pulsant Implements ServiceNow With UP3

Hybrid cloud and co-location provider improves customer experience with ServiceNow CSM.

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More about UP3

We take on the entire management, support and development of your ServiceNow platform enabling you to automate and improve processes across your business


ServiceNow Managed Service

Management, development and support of your ServiceNow platform from an award-winning elite partner. Take full advantage of the vast capabilities of ServiceNow so you can proactively automate processes across your entire business.

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ServiceNow Implementation

We use our ServiceNow expertise, proven implementation methodology, and deep understanding of your business, to ensure your ServiceNow implementation aligns with your business goals and desired outcomes.

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ServiceNow Workflow Applications

Transform old manual processes across your organisation – with workflow applications built on ServiceNow.

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