ServiceNow AI that delivers real outcomes

Every organisation is expected to have an AI strategy. But according to ServiceNow's Enterprise AI Maturity Index 2025, the average AI maturity score dropped by 9 points last year. The gap between AI ambition and AI reality is growing.

We help bridge that gap. As a 100% dedicated ServiceNow partner, we work with you to understand where inefficiencies exist, identify where AI will make a genuine difference, and build a practical roadmap to deliver it. We focus on outcomes, not technology for its own sake.

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The first ServiceNow partner globally to earn a Validated Practice for AI. That means you're working with a partner whose AI expertise has been independently verified by ServiceNow.

Ready to deploy? We can have an AI Agent live in three weeks.

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How we work with you on AI

The most common thing we hear from customers is: "We know AI can help, we just don't know where to start." We work with you to understand your business, identify where AI will make a genuine difference and build a practical roadmap to deliver it on ServiceNow. Our AI Unlocked datasheet outlines where ServiceNow delivers value today and how organisations typically get started.

Our team of 80+ ServiceNow experts is already helping customers across public sector, rail, transport, legal and energy identify AI use cases and deliver them through ServiceNow.

Why UP3?

With 10 years on the platform and 80+ dedicated experts, we bring a depth of ServiceNow AI knowledge that most partners can't match. Our AI Centre of Excellence means we're always ahead of what the platform can do next.

We work as strategic advisors, not technology vendors. That means we help you identify where AI will genuinely improve your business, not deploy it for its own sake. We already have customers across public sector, rail, transport, legal and energy delivering real value with ServiceNow AI.

Through our ServiceNow Managed Service, we combine deep ServiceNow knowledge with a genuine understanding of your business, helping you solve real challenges with AI on the platform.

First partner globally to earn a Validated Practice for AI

80+ ServiceNow experts

AI Centre of Excellence

4.5 Customer Satisfaction Score

Trusted by organisations that keep the UK running

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Explore our ServiceNow AI resources

Practical guidance on ServiceNow AI, from understanding agentic AI to building your AI strategy.

What are the organisations pulling ahead on AI doing differently?

A global survey of 4,500 business leaders, and for the first time 2,000 employees, across 19 countries and 12 industries, looking at the widening gap between AI ambition and the ability to deliver on it. Including a look at how the Pacesetters, the 21% setting the pace, are building for AI rather than just buying it, and the roadmap they offer everyone else.

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Are you being left behind on AI? Enterprise AI Maturity Index 2026

An explanation of why there is so much talk about agentic AI, the difference between generative AI and agentic AI, and how your can unlock new levels of productivity with ServiceNow's AI Agents.

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What is agentic AI and how can it help your business?

A detailed look at the AI tools ServiceNow offers, and why ServiceNow's AI Agents are leading the way in innovation.

Including an explanation of AI Agent Orchestrator, AI Agent Control Tower, and AI Agent Fabric, and how each of these can provide value for your business.

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How ServiceNow is leading the way in agentic AI

Innovating the rail industry with ServiceNow Now Assist for CSM

As digital customer enquiries continue to rise, Southeastern is using ServiceNow Now Assist for CSM to cut manual processes from days to minutes. We explore how we deployed Now Assist for CSM, and continue to evolve it's capabilities, from implementing case and chat summarisation to developing AI Agents, reducing case resolution times and improving customer service.

Read the customer story

AI driving business growth

Toby Isaacson, Senior Advisory Solution Architect at ServiceNow, talks on how AI will free people up to be more innovative, more creative, and deliver better experiences for customers, ultimately unlocking business growth opportunities.

AI-powered Virtual Agent handles 80% of Southeastern customer interactions

Read how Southeastern dramatically increased deflections and boosted customer experience through ServiceNow's AI-powered Virtual Agent

Read the full story

Book an AI use case identification session

Book a time with one of our AI Centre of Excellence experts to identify where ServiceNow AI can make a genuine difference in your organisation. Fill in the form below and we'll be in touch within 24 hours.

Customer stories

What we do