With UP3’s Support Services application purchased through the ServiceNow store, Avanti were able manage every HR request in ServiceNow within three weeks.
Improving and refining our service
UK based team
Service available
No per ticket charging
Shared across our customers
"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"
"If you really want to get the best out of the product your absolute end goal is to ensure you’ve got that UP3 Managed Service with you from the beginning"
“The guys don’t just “keep the lights on” and maintain the platform, their genuine passion for the product means they encourage continual improvement. And through their workshops and ability to understand our actual business requirements as opposed to just the ServiceNow process – this is exactly what we’re achieving”
"We have been very impressed with the speed and efficiency with which UP3 has taken over responsibility for Informa’s ServiceNow platform. We are finding the team at UP3 to be flexible, knowledgeable and very experienced in ServiceNow"
“All the projects that have been delivered have been excellent. If anyone were to ask me who would I recommend as ServiceNow partner to support them on a journey, UP3 would be my primary organisation to help them on their journey.”
"Your expertise and willingness to assist made a huge difference in getting everything organized efficiently."
"This was a successful project, delivered at pace and with focus on the business need behind the core requirements. The team worked well to review and share solution options, specifically in the area of the template and risk review.
I would particularly highlight the positive engagement from the team and their clear commitment to delivering the ‘right’ solution."
Leverage the value of your investment in ServiceNow takes expertise and practical experience. As a ServiceNow Elite Partner with 12+ years focusing on the platform, we can help you. Read the data sheet to find out more.
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Wherever you are on your ServiceNow journey, let us help you take advantage of its transformational capabilities. Get in touch with one of our experts today.
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We offer far more than that. We work as an extension of your team - understanding your roadmap and applying our deep knowledge of the platform to ensure you get the most from your investment in ServiceNow.
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We work collaboratively with you as a true extension to your team. Our team works with your internal platform and process owners to understand what you’re trying to achieve and to provide recommendations as to how you can get the best out the platform to support your digital transformation goals.
Working with an in-house consultant certainly has benefits, however with the UP3 Managed Service you get access to our entire team of ServiceNow experts. We pride ourselves on the capability of our team, ensuring they gain practical experience across multiple customers and have access to the latest ServiceNow training and certifications. You can be sure that whoever you speak to, you’ll benefit from the depth and breadth of our ServiceNow expertise.
Absolutely. All of our customers go through an annual upgrade cycle, we take ownership of, and manage the complete cycle - from customised insight on what’s coming in the next release, through to pre-prod upgrades, testing, and full production instance upgrade.
Our Managed Service includes an annual platform ‘Gap Analysis’ as part of the Service Review cycle. We will provide detailed analysis of where you’re fully leveraging your investment in ServiceNow, and where there are opportunities for making better use of underutilised features or applications.
No, the UP3 Managed Service also includes resolution of requests within the service wrap. Day to day requests such as adding a role to a user, amending a form, creating a report or more complex non-standard requests can all be fulfilled.
Yes. We can take full ownership of the release management process and will align this to best practice principles, with a weekly test & release cycle.
Our Managed Service includes access to our skilled experts and ServiceNow knowledge. We leverage our relationship with ServiceNow to provide advice and insight on forthcoming releases and the overall ServiceNow strategy, enabling you to make better informed decisions.
From managing your platform to finding the right skills, here are five strategies – from our team to yours – to ensure you get the most out of ServiceNow.
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We use our ServiceNow expertise, proven implementation methodology, and deep understanding of your business, to ensure your ServiceNow implementation aligns with your business goals and desired outcomes.
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Transform old manual processes across your organisation – with workflow applications built on ServiceNow.
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