G-Cloud Approved ServiceNow Partner for UK Public Sector

I wanted to pass on some feedback for our experience from working with UP3. In short they have been absolutely fantastic, they have been incredibly pragmatic and professional throughout, doing everything in their control to ensure a quality product is delivered without risking the timelines.

"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"

You were a fantastic team to work with... your collaborative approach and proactive troubleshooting were really valued.

Everything was handled with professionalism, and you consistently went above and beyond to support us.

"The project was a true partnership. The requirements of HS2 were understood and throughout the project I had confidence in the support given and trusted that the guidance helped deliver the outcomes in the best way possible."

"UP3 helped us to be absolutely sure that we had picked the right platforms, to do the right things, for the right outcomes. We were able to craft our bid completely differently to anyone else, and won the bid thanks to that early collaboration with UP3."

"If you really want to get the best out of the product your goal is to ensure you’ve got that UP3 Managed Service with you from the beginning"

"This was a successful project, delivered at pace and with focus on the business need behind the core requirements. The team worked well to review and share solution options, specifically in the area of the template and risk review.
I would particularly highlight the positive engagement from the team and their clear commitment to delivering the ‘right’ solution."

"What we have delivered with UP3 on the Electronic Monitoring contract this year is remarkable, particularly when you look back at the mountain we had to climb this time last year. We have successfully signed off major project milestones thanks to everything that has been delivered on the ServiceNow platform this year. We see UP3 as a true partner in delivering this contract to the MoJ going forwards."

"UP3 went above and beyond what we asked, they helped us understand the nature of ServiceNow and how it can help us with better outcomes and deliver the service better."

"Your expertise and willingness to assist made a huge difference in getting everything organized efficiently."

"This is just the beginning of our GenAI journey with ServiceNow and UP3. The ability to automatically summarise cases and chats increases productivity which means Contact Centre Agents can focus on customer experience."