In my entire career (which to be fair has been pretty long!), I’m not sure I’ve ever seen a technology dominate the industry conversation more than AI has over the last couple of years. The pace of development has meant that every couple of weeks there seems to be a new tool or breakthrough to get to grips with and keep the buzz going.
However, like other big trends before it – from cloud and social to big data – customers very quickly move to practicalities. These stories can be quite thin on the ground, especially at the start of a hype cycle. But customers want help understanding the opportunities new innovation presents for them, and how best to make it happen in practice.
This is where I have always liked to play, you’re never far wrong if you can really tailor your offering to acute customer needs. AI is no different.
And as one of the UK’s leading ServiceNow partners, we’ve been able to see the role its technology can play in turning AI from theory into reality.
ServiceNow is the perfect platform for AI for a simple reason – because it’s where an organisation’s data can be brought into a single system, empowering processes, removing silos and unifying them. So, all that data is there to learn from and deploy intelligently through generative AI.
By using AI in your everyday activities, support teams can get generative AI responses and recommendations to customer queries. HR teams can resolve cases faster and more efficiently, with contextual insight and summarised answers. No more scratching heads over what AI might mean for you and your business – it is easy to see benefits quickly.
If you want more information about what this looks like in practice, check out our overview of ServiceNow’s current AI capabilities.
With the right use of ServiceNow, we have seen how organisations can use automation and AI to turn their data into impact. If this is something you’re interested in hearing more about – or if you’re struggling with your AI strategy and would like to know how we could help – please get in touch.
