ServiceNow Implementation that delivers real outcomes

Whether you're implementing ServiceNow for the first time, re-implementing the platform or building custom applications, we'll make sure it's done right.

As a 100% dedicated ServiceNow partner, we've delivered implementations across public sector, rail, transport, legal and energy. We start by understanding what you're trying to achieve, then align every decision to your desired outcomes.

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Why UP3 for implementation?

10 years

Working with ServiceNow

Outcome focused

Every decision tied to your goals

98%

of projects meet business outcomes

Proven

Delivery methodology

4.95

Customer satisfaction score

Our approach

We always start by asking WHY. Not just what you want to implement, but what you're trying to achieve. That means we can align every decision to your desired outcomes and make sure the implementation delivers real value for your business and your stakeholders.

We go further

We don't see ourselves as a supplier. We work as a true partner, sharing responsibility for success. We hold ourselves jointly accountable for every initiative, which means we're as invested in your outcomes as you are.
At the end of every implementation we review whether we've met the agreed outcomes together. In most cases we exceed them.

ServiceNow implementations

Our experience and expertise cover the most common types of ServiceNow implementations

Greenfield implementation

We deliver out of the box implementations including fixed price rapid deployments

Re-implementation

We deploy a new instance with minimal customisations so you can take advantage of new functionality

Optimisation

We implement new areas of the platform to optimise platform use, increase ROI and eliminate licence white space

Custom applications

We implement, optimise and build custom applications to improve business performance and productivity

Trusted by organisations that keep the UK running

Read customer story

Read customer stories

"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"

Barj Duhra Head of IT Avanti West Coast

Watch the customer story

“UP3 got under the skin of our business to understand what we needed, and the ServiceNow platform will be instrumental in helping us continue to meet client expectations and drive continuous improvement in our service delivery for years to come”

Paul Wassell Director, Client Service Pulsant

"We have been very impressed with the speed and efficiency with which UP3 has taken over responsibility for Informa’s ServiceNow platform. We are finding the team at UP3 to be flexible, knowledgeable and very experienced in ServiceNow"

Andrew Chedzoy Head of Service Management Informa

"UP3 has proven themselves to be a valuable ServiceNow support and development partner and the results have exceeded our expectations. We are leveraging the ServiceNow platform more effectively than ever before"

Mark Bustin Head of IT HS2

“What I really like about UP3 is they understand what where we want to get to in terms of our strategic goals and our processes for our tool set. It's not just a case of UP3 doing what we ask regardless the impact it will have on ServiceNow and the technical debt that we may incur.”

Kasem Saowijit Head of Digital Workplace Services National Highways

UP3 delivers implementation and management of ServiceNow for Nuffield Health

Nuffield Health takes control of it's data with a unified solution to manage and optimise Service Desk, Central Support and Engineering resources.

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Talk to us

Wherever you are on your ServiceNow journey, let us help you deliver a seamless implementation that truly aligns to your overarching business goals. Get in touch today to speak to one of our team.

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Southeastern speeds up Delay Repay with ServiceNow app

Read how Southeastern has dramatically decreased their compensation claim handling time with UP3's Rail Compensation product, built on ServiceNow

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5 steps to unlocking the power of ServiceNow

From managing your platform to finding the right skills, here are five strategies – from our team to yours – to ensure you get the most out of ServiceNow.

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ServiceNow Managed Service

Management, development and support of your ServiceNow platform from an award-winning elite partner. Take full advantage of the vast capabilities of ServiceNow so you can proactively automate processes across your entire business.

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ServiceNow Workflow Applications

Transform old manual processes across your organisation – with workflow applications built on ServiceNow.

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Keen to learn more?

We'd love to talk. Fill out the form below and one of the team will get back to you within 24 hours.

Customer stories

What we do