UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service

Managed Service

We provide a dedicated UK team for the management and development of your ServiceNow platform. Our job is to help you take full advantage of the vast capabilities of ServiceNow so you can proactively automate processes across your entire business.


Wondering if our Managed Service is for you?

We’ve created a short video to show exactly what we do and how your organisation can benefit.

Why UP3 for Managed Service

7 years

Improving and refining our service

Dedicated

UK based team

24x7

Service available

Fixed cost

No per ticket charging

Innovation

Shared across our customers

UP3 - ServiceNow Managed Service

Bring our ServiceNow expertise into your business.

Dedicated to your success, our team bring the knowledge and experience to help you unlock the maximum value from ServiceNow and support your digital transformation goals.

Trusted by clients worldwide

See how we're enabling our clients to drive value from ServiceNow

UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service
UP3 - ServiceNow Managed Service

"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"

Barj Duhra Head of Technology Services Avanti West Coast

"If you really want to get the best out of the product your absolute end goal is to ensure you’ve got that UP3 Managed Service with you from the beginning"

Christine Heynes Head of Customer Relations Southeastern

“The guys don’t just “keep the lights on” and maintain the platform, their genuine passion for the product means they encourage continual improvement. And through their workshops and ability to understand our actual business requirements as opposed to just the ServiceNow process – this is exactly what we’re achieving”

Jo Gregory Head of IT Service Delivery and Adoption Nuffield Health

"We have been very impressed with the speed and efficiency with which UP3 has taken over responsibility for Informa’s ServiceNow platform. We are finding the team at UP3 to be flexible, knowledgeable and very experienced in ServiceNow" 

Andrew Chedzoy Head of Service Management Informa

“All the projects that have been delivered have been excellent. If anyone were to ask me who would I recommend as ServiceNow partner to support them on a journey, UP3 would be my primary organisation to help them on their journey.”

Kasem Saowijit ServiceNow Platform Manager National Highways

"Your expertise and willingness to assist made a huge difference in getting everything organized efficiently."

Paul Mills Senior Information Technology Project Manager Avanti West Coast
UP3 - ServiceNow Managed Service

Managed Service Data Sheet

Leverage the value of your investment in ServiceNow takes expertise and practical experience. As a ServiceNow Elite Partner with 12+ years focusing on the platform, we can help you. Read the data sheet to find out more. 

Read data sheet
UP3 - ServiceNow Managed Service

Talk to us 

Wherever you are on your ServiceNow journey, let us help you take advantage of its transformational capabilities. Get in touch with one of our experts today.

Let's talk
UP3 - ServiceNow Managed Service

Is your Managed Service really just support?

We offer far more than that. We work as an extension of your team - understanding your roadmap and applying our deep knowledge of the platform to ensure you get the most from your investment in ServiceNow. 

Read blog

Launching AI with expertise and experience

"It's really comforting to have someone by your side who understands the technology that we can go to with our ideas and they can turn it into real life. Working with UP3 to introduce AI is seamless."

David Banham, Customer Relations Operations Manager

Read the full story

Driving value and innovation from ServiceNow 

“Working with UP3 has enabled us to leave some of the regular activities to the team to get on with, so we can free up our team to look into the business and see where are opportunities are.” 

Richard Stevens, Independent consultant to the legal industry

Recommending solutions to customer challenges

“If we’ve got a problem they’re good at providing solutions, we don’t have to come up with the answers. We know that they are there to work with us together”

Yvonne Quinn, Customer Relations Operations Manager, Southeastern

Read the full story

Leveraging UP3's expertise to get more from the platform

“The UP3 team have guided us on how we can get the best out of the product, how we can get the best automation. It’s been a great experience being able to work with teams who are very technical but at the same time really approachable”

Christine Heynes, Head of Customer Relations, Southeastern

Free ebook - unlock the power of ServiceNow

From managing your platform to finding the right skills, here are 5 strategies - from our team to yours - to ensure you're getting the most from ServiceNow.

Download ebook

Managed Services FAQs


We already have in-house capability, how would a Managed Service work for us?

We work collaboratively with you as a true extension to your team. Our team works with your internal platform and process owners to understand what you’re trying to achieve and to provide recommendations as to how you can get the best out the platform to support your digital transformation goals.

How would the UP3 Managed Service compare to an in-house consultant?

Working with an in-house consultant certainly has benefits, however with the UP3 Managed Service you get access to our entire team of ServiceNow experts. We pride ourselves on the capability of our team, ensuring they gain practical experience across multiple customers and have access to the latest ServiceNow training and certifications. You can be sure that whoever you speak to, you’ll benefit from the depth and breadth of our ServiceNow expertise.

ServiceNow requires me to upgrade at least once a year. Does the UP3 Managed Service support this?

Absolutely. All of our customers go through an annual upgrade cycle, we take ownership of, and manage the complete cycle - from customised insight on what’s coming in the next release, through to pre-prod upgrades, testing, and full production instance upgrade.

Does your Managed Service provide insight into how I’m utilising ServiceNow and identify unused features and functions?

Our Managed Service includes an annual platform ‘Gap Analysis’ as part of the Service Review cycle. We will provide detailed analysis of where you’re fully leveraging your investment in ServiceNow, and where there are opportunities for making better use of underutilised features or applications.

I know you’ll fix incidents, but is that all?

No, the UP3 Managed Service also includes resolution of requests within the service wrap. Day to day requests such as adding a role to a user, amending a form, creating a report or more complex non-standard requests can all be fulfilled.

Release management can be a challenge, does the UP3 Managed Service help me with this?

Yes. We can take full ownership of the release management process and will align this to best practice principles, with a weekly test & release cycle.

Day to day we know what we’re doing, but knowing what’s changing in ServiceNow can be challenging - how can you help?

Our Managed Service includes access to our skilled experts and ServiceNow knowledge. We leverage our relationship with ServiceNow to provide advice and insight on forthcoming releases and the overall ServiceNow strategy, enabling you to make better informed decisions.


5 steps to unlocking the power of ServiceNow

From managing your platform to finding the right skills, here are five strategies – from our team to yours – to ensure you get the most out of ServiceNow.

Read ebook

ServiceNow Implementation

We use our ServiceNow expertise, proven implementation methodology, and deep understanding of your business, to ensure your ServiceNow implementation aligns with your business goals and desired outcomes.

Find out more

ServiceNow Workflow Applications

Transform old manual processes across your organisation – with workflow applications built on ServiceNow.

Find out more

Keen to learn more?

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