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Virgin Trains transforms rider experience using ServiceNow
Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back.
A view from the client – Fraud Manager, Virgin Trains
A view from the client - Mick O’Brien / Fraud Manager - Virgin Trains So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for
Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 3/3
Fraud Detection and Prevention – From Post-It note to production part 3/3 In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for
Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 2/3
Fraud Detection and Prevention – From Post-It note to production part 2/3 In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to
Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 1/3
Fraud Detection and Prevention – From Post-It note to production part 1/3 In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote.