Managed Service

We provide a dedicated UK team for the management and development of your ServiceNow platform. Our job is to help you take full advantage of the vast capabilities of ServiceNow, unlocking its full potential so you can proactively automate processes across your entire business.

With UP3's ServiceNow Managed Service, our team of ServiceNow experts find solutions to address your specific needs; talk to us so we can start looking at how we will unlock the potential of ServiceNow for your organisation.

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Wondering if our Managed Service is for you?

We’ve created a short video to show exactly what we do and how your organisation can benefit.

Why UP3 for Managed Service

9 years

Improving and refining our service

Dedicated

UK based team

24x7

Service available

Fixed cost

No per ticket charging

Innovation

Shared across our customers

Bring our ServiceNow expertise into your business.

Dedicated to your success, our team bring the knowledge and experience to help you unlock the maximum value from ServiceNow and support your digital transformation goals.

UP3's ServiceNow Managed Service means having a team of ServiceNow experts who understand your business and are working to address your specific needs. So get in touch to have the first conversation about how we can unlock the potential of ServiceNow for your organisation.

Trusted by clients worldwide

See how we're enabling our clients to drive value from ServiceNow

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"We have been very impressed with the speed and efficiency with which UP3 has taken over responsibility for Informa’s ServiceNow platform. We are finding the team at UP3 to be flexible, knowledgeable and very experienced in ServiceNow"

Andrew Chedzoy Head of Service Management Informa

“The guys don’t just “keep the lights on” and maintain the platform, their genuine passion for the product means they encourage continual improvement. And through their workshops and ability to understand our actual business requirements as opposed to just the ServiceNow process – this is exactly what we’re achieving”

Jo Gregory Head of IT Service Delivery and Adoption Nuffield Health

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"If you really want to get the best out of the product your goal is to ensure you’ve got that UP3 Managed Service with you from the beginning"

Christine Heynes Head of Customer Relations Southeastern

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"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"

Barj Duhra Head of Technology Services Avanti West Coast

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“All the projects that have been delivered have been excellent. If anyone were to ask me who would I recommend as ServiceNow partner to support them on a journey, UP3 would be my primary organisation to help them on their journey.”

Kasem Saowijit Head of Digital Workplace Services National Highways

"Your expertise and willingness to assist made a huge difference in getting everything organized efficiently."

Paul Mills Senior Information Technology Project Manager Avanti West Coast

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"This was a successful project, delivered at pace and with focus on the business need behind the core requirements. The team worked well to review and share solution options, specifically in the area of the template and risk review.
I would particularly highlight the positive engagement from the team and their clear commitment to delivering the ‘right’ solution."

Stephen Walker Head of Service Management National Highways

"UP3 actually came to us with solutions and actually gave us some added value and benefits out of the ServiceNow platform that we didn't know about. We knew then that we had a partner for life."

Mike Appleton-Derrick Senior Solution Lead Serco

Customer Success Stories

Read our customer stories to see how our clients have revolutionised the way they work with ServiceNow. Whether it's introducing optimisation or automation, saving time, improving user experience, or launching AI capabilities, UP3 has helped them unlock the full potential of ServiceNow for their business.

With UP3’s Support Services application purchased through the ServiceNow store, Avanti were able manage every HR request in ServiceNow within three weeks.

Read Avanti's story

Avanti West Coast automated processes in just three weeks

UP3 delivers implementation and management of ServiceNow, providing a unified solution to manage and optimise Service Desk, Central Support and Engineering resources.

Read Nuffield's story

Nuffield Health keeps on top of demand and it's data

Powered by AI, Southeastern's Virtual Agent chatbot is now empowering customers to self-serve 80% of time, improving customer experiences and freeing up resources to help with more complicated issues.

Read Southeastern's story

Southeastern handles 80% of requests with Virtual Agent

How Avanti got all of their stations and train operations connected on a single platform, with ServiceNow Custom Applications built and deployed by UP3.

Read Avanti's story

Streamlining operations: an industry first with Custom Apps

Managed Service Data Sheet

Leverage the value of your investment in ServiceNow takes expertise and practical experience. As a ServiceNow Elite Partner with 12+ years focusing on the platform, we can help you. Read the data sheet to find out more.

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ServiceNow and AI

Do you want to use AI to drive productivity across your organisation, but you're not sure where to get started? UP3 can help you unlock the power of ServiceNow's AI capabilities.

Our AI Page

Is your Managed Service really just support?

We offer far more than that. We work as an extension of your team - understanding your roadmap and applying our deep knowledge of the platform to ensure you get the most from your investment in ServiceNow.

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Launching AI with expertise and experience

"It's really comforting to have someone by your side who understands the technology that we can go to with our ideas and they can turn it into real life. Working with UP3 to introduce AI is seamless."

David Banham, Customer Relations Operations Manager

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Driving value and innovation from ServiceNow

“The Managed Service has been indispensable. With UP3 we've been able to get a lot more innovative with the way we are implementing and taking advantage of ServiceNow.”

Aamer Maqsood, Lead Platform Engineer, HS2

Recommending solutions to customer challenges

“If we’ve got a problem they’re good at providing solutions, we don’t have to come up with the answers. We know that they are there to work with us together”

Yvonne Quinn, Customer Relations Operations Manager, Southeastern

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Benefits of the Managed Service User Groups

"It's a great way of connecting with the wider community of people using the ServiceNow platform."

Simon Johns, Technology Consultant, White & Case

Leveraging UP3's expertise to get more from the platform

“The UP3 team have guided us on how we can get the best out of the product, how we can get the best automation. It’s been a great experience being able to work with teams who are very technical but at the same time really approachable”

Christine Heynes, Head of Customer Relations, Southeastern

Free ebook - unlock the power of ServiceNow

From managing your platform to finding the right skills, here are 5 strategies - from our team to yours - to ensure you're getting the most from ServiceNow.

Download ebook

Managed Services FAQs

We already have in-house capability, how would a Managed Service work for us?

We work collaboratively with you as a true extension to your team. Our team works with your internal platform and process owners to understand what you’re trying to achieve and to provide recommendations as to how you can get the best out the platform to support your digital transformation goals.

How would the UP3 Managed Service compare to an in-house consultant?

Working with an in-house consultant certainly has benefits, however with the UP3 Managed Service you get access to our entire team of ServiceNow experts. We pride ourselves on the capability of our team, ensuring they gain practical experience across multiple customers and have access to the latest ServiceNow training and certifications. You can be sure that whoever you speak to, you’ll benefit from the depth and breadth of our ServiceNow expertise.

ServiceNow requires me to upgrade at least once a year. Does the UP3 Managed Service support this?

Absolutely. All of our customers go through an annual upgrade cycle, we take ownership of, and manage the complete cycle - from customised insight on what’s coming in the next release, through to pre-prod upgrades, testing, and full production instance upgrade.

Does your Managed Service provide insight into how I’m utilising ServiceNow and identify unused features and functions?

Our Managed Service includes an annual platform ‘Gap Analysis’ as part of the Service Review cycle. We will provide detailed analysis of where you’re fully leveraging your investment in ServiceNow, and where there are opportunities for making better use of underutilised features or applications.

I know you’ll fix incidents, but is that all?

No, the UP3 Managed Service also includes resolution of requests within the service wrap. Day to day requests such as adding a role to a user, amending a form, creating a report or more complex non-standard requests can all be fulfilled.

Release management can be a challenge, does the UP3 Managed Service help me with this?

Yes. We can take full ownership of the release management process and will align this to best practice principles, with a weekly test & release cycle.

Day to day we know what we’re doing, but knowing what’s changing in ServiceNow can be challenging - how can you help?

Our Managed Service includes access to our skilled experts and ServiceNow knowledge. We leverage our relationship with ServiceNow to provide advice and insight on forthcoming releases and the overall ServiceNow strategy, enabling you to make better informed decisions.

5 steps to unlocking the power of ServiceNow

From managing your platform to finding the right skills, here are five strategies – from our team to yours – to ensure you get the most out of ServiceNow.

Read ebook

ServiceNow Implementation

We use our ServiceNow expertise, proven implementation methodology, and deep understanding of your business, to ensure your ServiceNow implementation aligns with your business goals and desired outcomes.

Find out more

ServiceNow Workflow Applications

Transform old manual processes across your organisation – with workflow applications built on ServiceNow.

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Keen to learn more?

Fill out the form below and one of the team will get back to you shortly to talk about how we can unlock the potential of ServiceNow and your business.

Customer stories

What we do