ServiceNow Managed Services

We know that customers often use companies like UP3 to assist with the initial implementation of ServiceNow with the aim of managing the platform themselves once it is operational. However, managing ServiceNow with internal resources can be challenging.  Typically, internal teams do not possess the same depth and breadth of skills needed to take full advantage of ServiceNow because their experience is limited to only one instance. ServiceNow skills are also in high demand and the cost associated with recruiting, training and retaining good ServiceNow staff can be significant.

Our ServiceNow Managed Services allow you to outsource the entire management and support of your ServiceNow platform to us so that you can focus on the services your customers really need. By alleviating the burden of operational noise, we can work together to develop more innovative, high value applications that work better for your business and customers alike.

Our Managed Services include:

  • Core support – to resolve incidents and fulfil requests.
  • Platform management and performance – including patching and upgrades.
  • Demand management – idea and demand review, backlog management.
  • Enhancements – to in-scope applications and processes.
  • ServiceNow Development & Project delivery – to deliver your roadmap
  • Service reporting – service status dashboard, reporting and service reviews.

We are very proud of the services we offer and the high standards we consistently achieve. Check out our case studies and see what our customers have to say.


“The team at UP3 provided us with a wealth of experience and competency for ServiceNow deployment and support. Their responsiveness and ability to deliver has resulted in them becoming a trusted partner to Nuffield”

Dan Morgan • IT Operations Director • Nuffield Health

“UP3 were able to understand our requirements quickly and offer simple and workable solutions. We appreciated their honesty and flexibility with the design decisions and the agile development was clear, logical and effective”

Jo Gregory • IT Service Delivery Manager
“Extremely impressed by the manner in which UP3 rose to the challenge of designing, building and implementing our instance of ServiceNow to meet our urgent requirement in just a matter of weeks. A great example of agile development and rapid deployment”
Mark Westbrook • Chief Operating Officer • Momenta
“We developed a great partnership with UP3 during our implementation of ServiceNow.  We appreciated their honesty and flexibility with the design decisions and the agile development was clear, logical and effective. UP3 were extremely helpful throughout the project and have continued to support us as we grow and improve our ServiceNow instance”.
Jo Gregory • IT Service Delivery Manager • Nuffield Health
“We have a great partnership with UP3. From the initial implementation to the critical ServiceNow roadmap we are delivering together they have showed levels of expertise and flexibility that, in my experience, is only offered by a partner that is truly committed to long term relationships with their customers.”
Dean Underwood • Head of Technology Services • Virgin Trains
UP3 have onboarded both quickly and effectively and have immediately become an extension of our team. The teams wealth of experience has helped to ensure we’re able to maximise the value of ServiceNow, both in the immediacy and as part of our long-term strategy
Daniel Judson • Lead ICT Service Delivery Manager • HS2 Ltd
following our implementation we tried to manage the platform ourselves using on or two dedicated resources but found we were not getting the value that we knew was possible, Since on boarding to UP3’s Managed Services we are using more of the platform and are able to deliver a far more effective service to our customers
Graham Rapley • IT Customer Services Manager • The Pensions Regulator