Building the future of British Rail with ServiceNow

Since 2016, we’ve helped leading train operating companies like Avanti West Coast and Southeastern to streamline operations, improve collaboration, and deliver an excellent customer experience through our ServiceNow Managed Service and rail applications.

Our applications automate the Delay Repay process, prevent fraudulent claims, and strengthen disruption response - helping operators achieve greater efficiency and scale their service excellence.

Working with rail since 2016

Why UP3 for Rail?

Since 2016, we’ve partnered with leading Train Operating Companies, including Avanti West Coast and Southeastern, to unlock the full potential of ServiceNow.

Through our ServiceNow Managed Service and commitment to long-term relationships, we provide continuous support and innovation, helping operators move beyond standalone tools and use the platform strategically to deliver innovative, industry-leading solutions.

Our rail applications, built on ServiceNow, include Rail Compensation Management, which automates the Delay Repay process while ensuring only valid claims are compensated; Rail Fraud Management, which cuts fraudulent claims; and Rail Disruption Management, which strengthens disruption response and keeps passengers moving.

Working with the rail sector since 2016

Delivering ROI with ServiceNow & AI

Award winning Rail Fraud Detection app

Deep understanding of the rail industry

ServiceNow in Action: Rail Success Stories

UP3 is already supporting operators and having a big impact on the industry. Here is a selection of how we're using the ServiceNow platform to help rail organisations modernise, automate, and introduce AI to improve customer and employee experiences.

How Avanti West Coast revolutionised station and train management with custom ServiceNow applications. With complete visibility on their entire network of 16 stations and 26 trains all in one place, Avanti can now act proactively, making decisions using the data from this holistic view.

Read the case study

Streamlining Rail Operations in an industry first for Avanti West Coast

How Southeastern significantly cut down the time it takes to handle compensation Delay Repay claims by streamlining back-office processes, using UP3’s Rail Compensation product, built on ServiceNow, as their new Customer Relationship Management (CRM) solution.

Read the case study

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product

How Southeastern are using powerful AI capabilities to increase Contact Centre Agent productivity, resolving customer issues faster and improve their already exceptional customer experience. All with the power of ServiceNow Now Assist for CSM, deployed by UP3.

Read the case study

Southeastern improves customer experience with Now Assist for CSM

Our rail workflow applications

Built on ServiceNow, our workflow applications tackle some of the rail industry’s biggest challenges. By streamlining processes and bringing processes onto a single platform, ServiceNow, we help train operators achieve new levels of efficiency, enhancing the passenger experience while improving day-to-day life for staff.

Rail Disruption

Manage operational plans and customer service during periods of major rail network disruption.

Read the data sheet

Rail Delay Repay Management

Streamline and automate your complaints and Delay Repay processes with our Rail Compensation App.

Read the data sheet

Rail Fraud Management

Detect fraudulent compensation claims with our award-winning app.

Read the data sheet

"The installation of the Virtual Agent was seamless, as with anything with UP3. Working with UP3 to introduce AI is seamless"

David Banham Customer Relations Operations Manager Southeastern Trains

Read the full story

"UP3 are a credit to the ServiceNow partners. They understand the platform and bring this to life to help us, the customer, in everyday challenges to improve process and working"

Barj Duhra Head of Technology Services Avanti West Coast

Read the full story

“The UP3 team work with you to look at what's possible with ServiceNow, knowing what your challenges are and then helping you get more from the platform”

Yvonne Quinn Customer Relations Operations Manager Southeastern

Read the full story

"UP3 has proven themselves to be a valuable ServiceNow support and development partner and the results have exceeded our expectations. We are leveraging the ServiceNow platform more effectively than ever before"

Mark Bustin Head of IT HS2

"We’ve been lucky enough to work with the UP3 team since 2019 and it has been really insightful, really brilliant for us. They’ve really guided us on how we can get the best out of ServiceNow, how we can really get the best automation"

Christine Heynes Head of Customer Relations Southeastern

Read the full story

"The Managed Service has been indispensable to helping us operate effectively and efficiently. With UP3 we've been able to get a lot more innovative with the way we are implementing and taking advantage of ServiceNow. UP3 has allowed us to automate a lot of our manual activities."

Aamer Maqsood Lead Platform Manager HS2

Get in touch

We'd love to hear more about where you're at on your ServiceNow journey and see where we can help. Pop your details in the form below and one of our team will be in touch within 24 hours.

Customer stories

What we do