ServiceNow Now Assist and AI

Most organisations know they can't ignore AI. The harder question is where to start and how to make it work in practice - not in theory.

UP3 was the first ServiceNow partner in the world to earn a Validated Practice for AI. Our team of 80+ ServiceNow experts are already working with customers to deploy AI that delivers measurable results - and we can get an AI agent live in three weeks.

If you're ready to move from questions to outcomes, let's talk.

Get in touch Read our "Fast-tracking AI" eBook

Achieved Validated Practice for AI, with Now Assist for CSM

AI Unlocked: Get an AI Agent, tailored to your needs, live in just three weeks.

Read our AI Agent one-page

Getting started with ServiceNow + AI

The most common conversations we're having with our customers are 'We can't ignore AI...but how could it help our organisation and where do we start?' If you’re asking these questions, our AI datasheet outlines where ServiceNow AI delivers value today and how organisations typically get started.

Our team of 80+ ServiceNow experts are already working with customers helping them become more efficient, drive productivity and meet the changing needs of customers and employees through ServiceNow Agentic AI.

Why UP3?

AI is not new to ServiceNow, it’s been integrated into the platform since 2017.

As a ServiceNow Partner, with 12+ years focusing on the platform, our team of experts have the knowledge and experience to ensure you can take advantage of the ever-evolving AI capabilities.

Through our ServiceNow Managed Service, we combine our knowledge of ServiceNow - including AI functionality - with a deep understanding of your business, to enable you to solve complex business and IT challenges through the platform.

First partner globally to earn a Validated Practice for AI

80+ ServiceNow experts

AI Centre of Excellence

4.5 Customer Satisfaction Score

Trusted by industry-leading clients

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Put AI to work for your business

Read through our resources to gain insight into how your business, your employees, and your customers can benefit from AI.

What are the early leaders in the AI race doing that sets them apart?

A global survey of nearly 4,500 executives, exploring how organisations are or aren't keeping up with AI innovations, including a look at how Elite Pacesetters are leading the way in AI-adoption and providing a roadmap for others.

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Are you being left behind on AI? Enterprise AI Maturity Index 2025

An explanation of why there is so much talk about agentic AI, the difference between generative AI and agentic AI, and how your can unlock new levels of productivity with ServiceNow's AI Agents.

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What is agentic AI and how can it help your business?

A detailed look at the AI tools ServiceNow offers, and why ServiceNow's AI Agents are leading the way in innovation.

Including an explanation of AI Agent Orchestrator, AI Agent Control Tower, and AI Agent Fabric, and how each of these can provide value for your business.

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How ServiceNow is leading the way in agentic AI

Innovating the rail industry with ServiceNow Now Assist for CSM

As digital customer enquiries continue to rise, Southeastern is using ServiceNow Now Assist for CSM to cut manual processes from days to minutes. We explore how we deployed Now Assist for CSM, and continue to evolve it's capabilities, from implementing case and chat summarisation to developing AI Agents, reducing case resolution times and improving customer service.

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AI driving business growth

Toby Isaacson, Senior Advisory Solution Architect at ServiceNow, talks on how AI will free people up to be more innovative, more creative, and deliver better experiences for customers, ultimately unlocking business growth opportunities.

AI-powered Virtual Agent handles 80% of Southeastern customer interactions

Read how Southeastern dramatically increased deflections and boosted customer experience through ServiceNow's AI-powered Virtual Agent

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Keen to learn more?

Fill out the form below and one of the team will get back to you shortly to talk about how we can unlock the potential of AI for your business.

Customer stories

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