When: Tuesday 10th November 2026, 12.00-18.00
Where: The Ministry, 79-81 Borough Rd, London SE1 1DN
12:00 – 12:30 Arrival and lunch
12:30 – 12:40 Welcome from Ian Wynn, Managed Service Director, UP3
12:40 - 13:25 ServiceNow latest. Louise Bench, UKI Head of SC Customer Strategy and Operations, ServiceNow
13:25 - 13:55 AI securely delivered - including AI Control Tower demo. Justin Loftas, Technical Director UP3
13:55 - 14:25 Your Managed Service. AI enabled, human-led. Nav Venkatesh, Technical Account Manager, UP3
14:25 - 14:40 Coffee break
14:40 - 15:10 Introducing the UP3 ServiceNow Maturity Assessment. Georg Holzer, Head of Platform Adoption and Solutions, UP3
15:10 - 16:20 Breakout sessions
Breakout 1 Let's solve your biggest challenge
Breakout 2 Your ServiceNow Maturity, in Practice
16:20-16:35 Coffee Break
16:35-16:45 Wrap up & MVP award
16:45 Networking, drinks & bar food, The Ministry Bar
Join us for drinks and bar food to continue the conversation in a relaxed setting.