Callum Ridley | Head of Architecture | UP3

About Callum Ridley | Head of Architecture | UP3

Callum joined UP3 in 2018 and offers expertise in ServiceNow platform architecture and solution design. He helps clients turn complex business processes into best-practice ServiceNow implementations, drawing on both a practical and technical understanding of how organisations actually run day to day. As a ServiceNow Certified Technical Architect, he specialises in custom application development, complex integrations, and customer service management, with a strong focus on UI/UX design that drives genuine engagement and productivity for the people using the applications.

Helping businesses address:

ServiceNow solution design and platform architecture
Custom and scoped application development
Complex integrations across enterprise systems
Customer Service Management implementation and strategy
Business process improvement and automation

News and blogs by Callum Ridley | Head of Architecture | UP3

We’re Live: A customer service step change for ScotRail

ScotRail goes live with a ServiceNow Customer Service Management (CSM), delivering faster support, smarter Delay Repay and a joined-up passenger experience

Advanced MID Server Series: Part 3 Standard Classes

The third on our Advanced MID Server Series, this time explaining the Standard MID Server classes available to use as a developer.

Advanced MID Server Series – Part 2 – A Better JavascriptProbe

In this article we will be creating our own version of the JavascriptProbe Script Include that adds additional functionality and helps protect our data

Advanced MID Server Series – Part 1 – Scripting Deep Dive

The first in our series looking at Advanced MID Servers. Taking a look at scripting on a MID server, including how to run MID Server Scripts

Fraud Detection: From Post-It note to production 3/3

Read how UP3 built a fraud detection and prevention app on ServiceNow for Virgin trains

Fraud Detection: From Post-It note to production 2/3

How we built a fraud detection and prevention app on ServiceNow

Fraud Detection and Prevention–From Post-It note to production 1/3

Read more on our fraud detection and prevention app built on ServiceNow

Callum’s Blog – Inbound Actions – Something you might not know…

A look at a common issue with Inbound Actions on ServiceNow and how to solve it.

Code name ‘Involve’: ServiceNow platform gamification

A look at how ServiceNow can provide gamification to support employee engagement for businesses.

Customer stories

What we do