Are you our new Account Manager?
The job title might look the same, but life at UP3 is definitely not.
In this role, you'll be the go-to guru for keeping our customers happy, making sure they’re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth.
Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments—and feel great about it!
We're looking for someone who can relate to these values and the type of company we are and be able to articulate why these matter:
- No-one is above making the tea or watering the plants
- Do the right thing by the customer, always
- No room for egos, politics or gossip
- We’re a team – take pride in sharing what you know
- If you see something that needs doing, roll up your sleeves and get it done
- Remember, at some point you did something for the first time
About you:
You do not need to meet every single criteria below to apply.
- Proven experience in account management or customer success roles within a ServiceNow partner business.
- Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
- A track record of successfully managing and growing customer accounts.
- Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
- Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
- Strong negotiation and contract management experience.
- Customer-focused mindset with a passion for delivering an outstanding client experience.
