Technical Consultant

Key Responsibilities

• Provide functional and technical skills to document and configure customer requirements
• Ensure the work and solutions delivered adheres to the relevant coding and design standards
• Devise and scope solutions to customer requirements
• Share feedback and knowledge with colleagues
• Work closely with engagement managers to deliver in an agile methodology
• Report technical issues which may cause delays to the project
• Continually develop skills and knowledge
• Assist with system testing and UAT
• Provide technical consultancy to customers on the ServiceNow eco-system
• Become a Subject Matter Expert in multiple areas of the ServiceNow platform
• Coach and mentor others based on your areas of expertise
• Stay up to date on the latest ServiceNow features and application
• Promote a smarter, not harder, working ethos

Required skills and experience:

• Experience of performing a technical role within the ServiceNow eco-system
• Knowledge of multiple ServiceNow applications across the platform
• A track record of delivering quality work to defined timescales to a range of different customers
• A sound knowledge of ServiceNow platform features and capabilities, including integrations
• Client-facing and confident in being able to understand and articulate technical requirements
• Possess the ability to produce high quality technical documentation
• Delivering work using agile methodologies
• Hold a minimum ServiceNow Accreditations of System Administrator, with Certified Implementation Specialist preferable

What's in it for you?

• Career development and progression – we invest in our people and actively promote from within.
• Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
• Amazing customers and a best-in-class solution.
• Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
• London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Company benefits – highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

• Excellent Bupa health insurance and Bupa level 3 dental cover
• 25 days holiday increasing based on length of service
• Company pension (after 3 months’ service)
• A Death-in-Service Life Insurance policy which would pay out 4X your salary
• Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt