ServiceNow Technical Architect

Responsibilities (not limited to):

• Provide functional and technical skills to document and configure customer requirements
• Ensure the work and solutions delivered adheres to the relevant coding and design standards
• Devise and scope solutions to customer requirements
• Share feedback and knowledge with colleagues
• Work closely with engagement managers to deliver in an agile methodology
• Report and manage technical issues which may cause delays to the project
• Continually develop skills and knowledge
• Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system
• Become a Subject Matter Expert in multiple areas of the ServiceNow platform
• Coach and mentor others based on your areas of expertise
• Stay up to date on the latest ServiceNow features and applications
• Act as a Technical Lead on projects and engagements
• Promote a smarter, not harder, working ethos

Required skills and experience:

• Experience of performing an architect role at a project level within the ServiceNow eco-system
• Designed and documented complex solutions at a detailed level
• Knowledge of configuring multiple ServiceNow applications across the platform
• Supported sales in contributing to proposals, estimations, and demonstrations
• Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies
• Possess a detailed understanding of platform architecture, features, and capabilities, including integrations
• Client-facing and confident in being able to understand and articulate technical requirements
• Coaching and mentoring
• Decision-making and prioritisation
• Excellent communication skills at all levels
• Have ServiceNow certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas

What's in it for you?

• Career development and progression – we invest in our people and actively promote from within.
• Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
• Amazing customers and a best-in-class solution.
• Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
• London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Company benefits – highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

• Excellent Bupa health insurance and Bupa level 3 dental cover
• 25 days holiday increasing based on length of service
• Company pension (after 3 months’ service)
• A Death-in-Service Life Insurance policy which would pay out 4X your salary
• Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt