Virgin Trains transforms rider experience using ServiceNow

Share on: Written by: Ruth Weatherall

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back.

We’re proud to work with Virgin Trains to help implement digital workflows that assist their customer first strategy. To find out how we can enhance your business using the ServiceNow platform, simply get in touch.

Written by:

Ruth Weatherall

Co-founder and Operations Director

Find out more Connect on LinkedIn

15 April 2019

Next / previous

Recent blogs

We’re Live: A customer service step change for ScotRail

ScotRail goes live with a ServiceNow Customer Service Management (CSM), delivering faster support, smarter Delay Repay and a joined-up passenger experience

Find out more

Give to gain: Opening doors for Women in Tech

We're celebrating how we give to gain at UP3. Over the last year our team have invested time to open doors for women at every stage of their journey into tech. Find out more how we're helping the next generation of Women In Tech.

Find out more

Rethinking Delay Repay: Four Imperatives for Automation

As automatic compensation gains momentum, rail operators must rethink Delay Repay. Four imperatives for automating claims at scale without harming trust

Find out more

Customer stories

What we do