Our purpose-built Rail Disruption Management app means faster deployment and a quicker route to ROI.
Avanti West Coast achieved a 70% reduction in calls to and from the Control during times of disruption.
A disruption management solution was not developed in the industry before as the problem was deemed too difficult to fix. Our Rail Disruption Management solution manages operational plans and customer service during periods of major rail disruption. Control staff are able to coordinate and instantly communicate the required recovery plan to a particular type of disruption, drastically reducing the number of inbound and outbound phone calls to the control centre.
Frontline staff are empowered with real-time information (on any mobile device), with the latest information and recovery plans. They are also able to feed into the operational decision-making process. This enables staff to provide accurate information to customers and for customers to proactively access information for themselves to plan onward journeys and alternative routes. Resolving this industry-wide problem has the potential to change the customer perception of the rail sector bringing significant economic and environmental benefits.
Our ServiceNow app offers a number of features and benefits including:
If you’d like to discuss how you can streamline your response to rail disruption, or receive a demo of our ServiceNow app, just fill in a form and we’ll be happy to help.