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Why do we not provide better passenger information during service disruption?

10 February 2020 Share on:

We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to a meeting or to see friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you reach your destination. This lack of information is frustrating, and with more than 1 in every 5 complaints made in 2018- 2019 relating to punctuality or reliability of trains, I think it’s safe to say the rest of the UK agrees.

“With 517 train accidents in 2018-19, an increase of 17% on the previous year, it’s undeniable that improving processes around disruption is crucial.”

We wrote a fantastic article for the February edition of Rail Professional Magazine!

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