UP3 Managed Service User Group

When: Tuesday 9th June 2026, 12.00-17.00

Where: The Ministry, 79-81 Borough Rd, London SE1 1DN

12:00 – 12:30 Arrival and lunch

12:30 – 12:40 Welcome from Ian Wynn, Managed Service Director, UP3

12:40-13:20 ServiceNow Latest: AI, Hyperscalers & the Australia Release, Seema Shad, Senior Solution Consultant, ServiceNow

13:20-13:40 Strong Foundations, Smarter AI: Getting Your CMDB AI-Ready, Ian Wynn, Managed Service Director, UP3

13:40-14:10 In Their Own Words: National Gas on CMDB, ITOM & What Actually Works, Mark Adams, Environments & SRE Manager Technology Engineering, National Gas

14:10-14:25 Coffee break

14:25-14:50 Data You Can Actually Trust: How Avanti West Coast Got Their Foundations Right, Paul Mills, Senior Information Technology Manager, Avanti West Coast

14:50-15:20 Walk the Talk: How UP3 Got AI-Ready From the Inside Out, Justin Loftas, Technical Director, UP3

15:20-16:05 Beyond the Silos: How ITOM and Intune Integration Drives Real Automation, Georg Holzer, Head of Platform Adoption and Solutions, UP3

16:05-16:20 Coffee Break

16:20-16:35 AI Without the Hype: What's Actually Delivering ResultsNav Venkatesh, Managed Service & Innovation Manager, UP3

16:35-16:45 Wrap up & MVP award

16:45 Networking, drinks & nibbles, The Ministry Bar

Join us for drinks and bar snacks to continue the conversation in an informal setting.


Other ways to contact us:

The Ministry, 79 – 81 Borough Road, London, SE1 1DN

We'd love for you to join us for a day of ServiceNow insights, demonstrations, and tasty food. Please enter your details below to reserve your place: