Latest News2020-07-09T15:45:17+00:00

Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

A new year, a new start… BIG NEWS from UP3

We’re delighted to announce that Justin Loftas starts his new role as UP3 Technical Director today. Justin has been an integral part of the UP3 team since joining as a Technical Architect just over two years ago; with 20 years of industry experience, his passion and deep technical knowledge

April 1st, 2020|

We are still working, just working differently

Over the last few weeks, we have seen the impact the coronavirus (COVID-19) outbreak has had on UK businesses, and we want to take this time to reassure you that we have robust plans in place to ensure we continue to provide services to our clients and partners. The

March 23rd, 2020|

A Fair look at Fares – Where is your money going?

Increases in rail fares, including the recent 2.7%, has been a prevalent news story since the turn of the decade. Whether you’ve seen new stories on the TV, comments on social, or some of the defamatory “facts” from rail complaint accounts like @NorthernFail, @ABCommuters and @BringBackBR; the mish mash

February 24th, 2020|

Why do we not provide better passenger information during service disruption?

We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to a meeting or to see friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you

February 10th, 2020|

World Rail Festival… The Forefront of Innovation…

Last month the UP3 team traveled to Amsterdam to attend the 9th edition of the World Rail Festival. The event saw 1000 delegates from rail operators, infrastructure gurus and industry specialists join for two days of networking and knowledge sharing to drive rail change and innovation. Delegates were privy

January 3rd, 2020|

Tis the Season to be Thoughtful…

Christmas is a time for giving and receiving, whether you’re hoping Santa brings you the latest tech gadgets, or you’re looking forward to seeing your child open a gift you just KNOW they’re going to love – sometimes we need a little reminder that the Holiday Season isn’t just

December 26th, 2019|

Goodbye Old Friends… Hello New Friends

We wanted to take the opportunity to thank the amazing Virgin Trains team who have helped shape the rail industry over the last 22 years, and a special thank you to the lovely people we have had the pleasure to work with directly. From their award-winning social media strategy

December 10th, 2019|

And the winner is…

What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the

October 15th, 2019|

Virgin Trains transforms rider experience using ServiceNow

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back. We're proud to work with Virgin Trains to help implement digital workflows that assist their customer

April 15th, 2019|

A view from the client – Fraud Manager, Virgin Trains

So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for Virgin Trains as the Fraud Manager. –––––––––––––––––––––––––––––– And how do you know the people at UP3?

April 1st, 2019|

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