Latest News2020-07-09T15:45:17+00:00

Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

And the winner is…

What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the

October 15th, 2019|

Virgin Trains transforms rider experience using ServiceNow

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back. We're proud to work with Virgin Trains to help implement digital workflows that assist their customer

April 15th, 2019|

A view from the client – Fraud Manager, Virgin Trains

So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for Virgin Trains as the Fraud Manager. –––––––––––––––––––––––––––––– And how do you know the people at UP3?

April 1st, 2019|

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 3/3

In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for almost three months and the Virgin Trains compliance team have seen some great

January 28th, 2019|

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 2/3

In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to develop in order to meet the requirements of the project. If you

January 14th, 2019|

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 1/3

In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote. We will explore the fundamentals of such a system, the requirements that lead

January 8th, 2019|

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