Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

Momenta GO-LIVE

We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and maintain the audit trail of all activities that had taken place. And they needed a solution quickly because…

18 August 2017 Read more

Service Management and going beyond IT

At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have been adopted successfully in IT for a number of years and we, as IT people, are conditioned to a level…

18 August 2017 Read more

Getting to Bronze

Those of you that know the history of UP3 will know that Matt & I formed the company at the beginning of 2016 after working together at TeamUltra for 5 years. It wasn’t easy to step out on our own and we really did start from scratch with our own money, our experience, and an unwavering belief in the platform we had worked with for so long. On day 1 we had no customers …

18 August 2017 Read more

A whistlestop tour of Jakarta release

IT Service Management and ServiceNow Express Added 10 new Benchmarks to the HI Portal Advanced Guided Setups – For example the adding of further ITOM Guided Setups like Cloud Management Visual Timeline dashboard for SLAs – This will take all SLAs for a record and combine them on one screen for quick and easy understand on why a record might have breached.…

28 June 2017 Read more

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