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This year we will be attending the Now Forum in London on October 18th. And we have decided to do something a little different for our clients and partners. We are turning our stand into a ServiceNow surgery. And yes, you can ask us anything. We will have our very best consultants available to help with those planning and implementation questions. Of course our technical experts …
I’m sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out. The Requirement An Inbound Action that only updates the state of a record and attaches the email to the record so that is is visible in the activity stream / related list. The Problem The …
Employee engagement is one of the most costly issues that a business can face. A disengaged workforce will not produce the results that the business strives for, in fact a recent report by Gallup found that 65% of the US workforce were disengaged with their jobs, estimated to cost the country around $500 billion each year. As ServiceNow expands into the working lives…
We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and maintain the audit trail of all activities that had taken place. And they needed a solution quickly because…
At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have been adopted successfully in IT for a number of years and we, as IT people, are conditioned to a level…
Those of you that know the history of UP3 will know that Matt & I formed the company at the beginning of 2016 after working together at TeamUltra for 5 years. It wasn’t easy to step out on our own and we really did start from scratch with our own money, our experience, and an unwavering belief in the platform we had worked with for so long. On day 1 we had no customers …
IT Service Management and ServiceNow Express Added 10 new Benchmarks to the HI Portal Advanced Guided Setups – For example the adding of further ITOM Guided Setups like Cloud Management Visual Timeline dashboard for SLAs – This will take all SLAs for a record and combine them on one screen for quick and easy understand on why a record might have breached.…
