Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

How Virgin Trains is tackling delay compensation fraud using ServiceNow

An article appeared online this week at ComputerWorld, following on from the keynote speeches at Now Forum we thought was worthy of sharing. The article outlined the route taken by Virgin trains to combat compensation and fraud. Here at UP3, we are extremely proud of the ServiceNow solutions we have provided Virgin Trains and the working partnership we have with them. Matthew…

25 October 2018 Read more

Now Forum – our view from Stand 24

Last week, we had the very enjoyable experience of attending the Now Forum in London. Weeks of planning, creative discussions, merchandise sampling and the decision to wear lime green shirts ended with a fabulous event in London’s Excel Centre. We set up the night before and went with a Surgery style creative approach. We decided to open our stand up for anyone who wanted…

25 October 2018 Read more

UP3 and ServiceNow win Most Innovative Cloud Vendor of the Year 2018

UP3 is delighted to announce that, through its work with Virgin Trains, it has played a pivotal role in helping ServiceNow win Most Innovative Cloud Vendor of the Year at the 2018 Cloud Excellence Awards. Winning the award is testament to the strong partnership between Virgin Trains, ServiceNow and UP3 and the innovation that is being driven through that partnership. Speaking of…

02 October 2018 Read more

Callum’s Blog – Inbound Actions – Something you might not know…

I’m sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out. The Requirement An Inbound Action that only updates the state of a record and attaches the email to the record so that is is visible in the activity stream / related list. The Problem The …

09 August 2018 Read more

Callum’s Blog – Code name ‘Involve’: ServiceNow platform gamification

Employee engagement is one of the most costly issues that a business can face. A disengaged workforce will not produce the results that the business strives for, in fact a recent report by Gallup found that 65% of the US workforce were disengaged with their jobs, estimated to cost the country around $500 billion each year. As ServiceNow expands into the working lives…

24 May 2018 Read more

Momenta GO-LIVE

We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and maintain the audit trail of all activities that had taken place. And they needed a solution quickly because…

18 August 2017 Read more

Service Management and going beyond IT

At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have been adopted successfully in IT for a number of years and we, as IT people, are conditioned to a level…

18 August 2017 Read more

Getting to Bronze

Those of you that know the history of UP3 will know that Matt & I formed the company at the beginning of 2016 after working together at TeamUltra for 5 years. It wasn’t easy to step out on our own and we really did start from scratch with our own money, our experience, and an unwavering belief in the platform we had worked with for so long. On day 1 we had no customers …

18 August 2017 Read more

A whistlestop tour of Jakarta release

IT Service Management and ServiceNow Express Added 10 new Benchmarks to the HI Portal Advanced Guided Setups – For example the adding of further ITOM Guided Setups like Cloud Management Visual Timeline dashboard for SLAs – This will take all SLAs for a record and combine them on one screen for quick and easy understand on why a record might have breached.…

28 June 2017 Read more

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