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With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

World Rail Festival… The Forefront of Innovation…

Last month the UP3 team traveled to Amsterdam to attend the 9th edition of the World Rail Festival. The event saw 1000 delegates from rail operators, infrastructure gurus and industry specialists join for two days of networking and knowledge sharing to drive rail change and innovation. Delegates were privy to over 200 track sessions, and we attended as many as we could to utilise …

03 January 2020 Read more

Tis the Season to be Thoughtful…

Christmas is a time for giving and receiving, whether you’re hoping Santa brings you the latest tech gadgets, or you’re looking forward to seeing your child open a gift you just KNOW they’re going to love – sometimes we need a little reminder that the Holiday Season isn’t just about the presents. Spending time with family and friends, thinking of those in need, and showing love and compassion…

26 December 2019 Read more

Goodbye Old Friends… Hello New Friends

We wanted to take the opportunity to thank the amazing Virgin Trains team who have helped shape the rail industry over the last 22 years, and a special thank you to the lovely people we have had the pleasure to work with directly. From their award-winning social media strategy to paving the way with their game changing stance on automatic delay repay compensation – Virgin…

10 December 2019 Read more

And the winner is…

What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the Retail Risk Fraud Awards. If you’re of the technical persuasion and want to know more about…

15 October 2019 Read more

Virgin Trains transforms rider experience using ServiceNow

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back. We’re proud to work with Virgin Trains to help implement digital workflows that assist their customer first strategy. To find out how we can enhance…

15 April 2019 Read more

A view from the client – Fraud Manager, Virgin Trains

So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for Virgin Trains as the Fraud Manager. –––––––––––––––––––––––––––––– And how do you know the people at UP3? I have had the great pleasure of working closely with the UP3 team, particularly Becci and Callum, during the exciting development…

01 April 2019 Read more

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 3/3

In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for almost three months and the Virgin Trains compliance team have seen some great results, now we need to turn great into amazing. The first planned major addition to the system is the inclusion of…

28 January 2019 Read more

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 2/3

In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to develop in order to meet the requirements of the project. If you missed part one of the series, we recommend you start there to give you an understanding of the product as a whole. As …

14 January 2019 Read more

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 1/3

In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote. We will explore the fundamentals of such a system, the requirements that lead to it being built the way it was, the exciting technologies that enabled us to create…

08 January 2019 Read more

Finishing the year with another win

Last month, we found ourselves at “The UK IT Industry Awards 2018” in support of our friends at ServiceNow and Virgin Trains, who won the Business IT Innovation of the Year award. Once again, UP3 is delighted to support this win through the innovation we are driving in partnership with both organisations. A further, special mention goes to Virgin Trains, who also picked up “IT Team of the Year”…

04 December 2018 Read more

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