Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

Out with the old, in with the new – Upgrading to ServiceNow Paris

As an Elite ServiceNow Partner, we’re currently going through the process of upgrading several customers to “Paris” – the latest release of the world’s leading digital workflow platform. With a new release every six months, it’s crucial for businesses to use the latest features to maximise their ROI from the ServiceNow platform. At UP3, we do this day in day out throughout…

22 October 2020 Read more

Announcing UP3’s first Managed Service MVP Award Winner – Mark Bustin!

At UP3 we pride ourselves on our ability to innovate; it underpins everything we do and it has seen us develop industry-first and best-in class-applications that have won awards for our customers. However we don’t just do technical innovation, we also take an innovative approach to the services we deliver and our customers are a critical part of this. Our ServiceNow Managed…

25 September 2020 Read more

A View from the Client – Jo Gregory, Nuffield Health

So, let’s start at the beginning… Can you tell us your name, who you work for and what is your exact role within the company? I’m Jo Gregory, and I’ve been working in various roles within IT for Nuffield Health over the last 12 years. I am currently Head of IT Service Delivery & Adoption. ———————- How do you know the people at UP3? We’ve been engaged with UP3 for years; in fact I’ve known…

15 September 2020 Read more

Avanti West Coast launches three new applications for rail operations, all built on ServiceNow!

It has been a busy time for UP3. In what has been a first for us we have scoped, built and delivered three brand new ServiceNow applications, each one automating a different part of Avanti West Coast’s rail operations. All our work was delivered remotely due to the coronavirus and all three applications were in production within 6 weeks. Here’s what we did: Visitor Sign-In It’s …

17 July 2020 Read more

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product built on ServiceNow

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product built on ServiceNow For Immediate Release: Tuesday 7th July Walton-on-Thames, Surrey, United Kingdom Southeastern has selected UP3’s Rail Compensation product as their new Customer Relationship Management (CRM) solution, speeding up the time it takes to handle compensation claims by streamlining…

07 July 2020 Read more

AP3 – Built on ServiceNow means Built Better

UP3 has operated as a trusted partner of ServiceNow for the last four years; and this week our sister company AP3, received some fantastic news. AP3 has been certified as a Built on Now partner. With some new logos, and a new status to match – what does this mean for ServiceNow users across the globe? Built on Now is a new partner designation that helps customers identify scoped applications…

04 June 2020 Read more

A new year, a new start… BIG NEWS from UP3

We’re delighted to announce that Justin Loftas starts his new role as UP3 Technical Director today. Justin has been an integral part of the UP3 team since joining as a Technical Architect just over two years ago; with 20 years of industry experience, his passion and deep technical knowledge of the ServiceNow platform have enabled him to play a valuable architectural role across…

01 April 2020 Read more

We are still working, just working differently

Over the last few weeks, we have seen the impact the coronavirus (COVID-19) outbreak has had on UK businesses, and we want to take this time to reassure you that we have robust plans in place to ensure we continue to provide services to our clients and partners. The health and safety of our staff and clients is our primary consideration. On Friday 20th March we made the switch…

23 March 2020 Read more

A Fair look at Fares – Where is your money going?

Increases in rail fares, including the recent 2.7%, has been a prevalent news story since the turn of the decade. Whether you’ve seen new stories on the TV, comments on social, or some of the defamatory “facts” from rail complaint accounts like @NorthernFail, @ABCommuters and @BringBackBR; the mish mash of conflicting information makes it difficult to truly understand…

24 February 2020 Read more

Why do we not provide better passenger information during service disruption?

We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to a meeting or to see friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you reach your destination. This lack of information is frustrating, and with more than 1 in every 5 complaints made…

10 February 2020 Read more

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