Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

UP3 delivers COVID-19 reporting system on ServiceNow for Avanti West Coast

The rail company needed “a game-changing” way to manage its COVID-19 data UP3 recently went live with a management and reporting system for train operator Avanti West Coast to record and monitor incidents of staff affected by COVID-19. Avanti West Coast needed a way to track data to ensure the safety of staff while keeping vital services running during the pandemic. This was previously managed through…

11 February 2021 Read more

UP3’s 20 Highlights of 2020

There’s no doubt that 2020 has been a very challenging year but in the spirit of looking for the positives and finding things to be grateful for we wanted to share a few things that have made us very proud of our fantastic team, customers and partners. Here’s our 20 for 2020: UP3 achieved ServiceNow Elite Partner status along with our sister company AP3 – which…

31 December 2020 Read more

Announcing UP3’s next Managed Service MVP Award Winner – Barj Duhra!

Last quarter, we introduced our quarterly Managed Service Most Valuable Player Award as a way of recognising the generosity our customers show when sharing their innovations with their peers in other companies. We had a phenomenal response to our first award and it was brilliant to see our customers receiving the recognition for the work we complete together. As a Managed…

15 December 2020 Read more

ServiceNow Managed Services Part 1 – How can you tell if your Managed Service is really only support?

Companies that have implemented ServiceNow have often taken advantage of a ‘Managed Service’ offering, where the day to day process of looking after their treasured platform is handed over to another organisation who have dedicated skilled resources. It has been widely known for some time that employing someone directly with the relevant ServiceNow skill and experience can be expensive. UP3…

13 November 2020 Read more

Diving into Development with Poonam Chaudhary

At UP3 we have a superstar team of ServiceNow enthusiasts – and one such team member is Poonam Chaudhary. Poonam has nearly ten years’ experience in the ServiceNow space, working on all aspects of project lifecycles from requirements analysis to solution design, build and defining appropriate data architecture vision, strategy, principles and standards.Back in 2018 it was reported…

02 November 2020 Read more

Out with the old, in with the new – Upgrading to ServiceNow Paris

As an Elite ServiceNow Partner, we’re currently going through the process of upgrading several customers to “Paris” – the latest release of the world’s leading digital workflow platform. With a new release every six months, it’s crucial for businesses to use the latest features to maximise their ROI from the ServiceNow platform. At UP3, we do this day in day out throughout…

22 October 2020 Read more

Announcing UP3’s first Managed Service MVP Award Winner – Mark Bustin!

At UP3 we pride ourselves on our ability to innovate; it underpins everything we do and it has seen us develop industry-first and best-in class-applications that have won awards for our customers. However we don’t just do technical innovation, we also take an innovative approach to the services we deliver and our customers are a critical part of this. Our ServiceNow Managed…

25 September 2020 Read more

A View from the Client – Jo Gregory, Nuffield Health

So, let’s start at the beginning… Can you tell us your name, who you work for and what is your exact role within the company? I’m Jo Gregory, and I’ve been working in various roles within IT for Nuffield Health over the last 12 years. I am currently Head of IT Service Delivery & Adoption. ———————- How do you know the people at UP3? We’ve been engaged with UP3 for years; in fact I’ve known…

15 September 2020 Read more

Avanti West Coast launches three new applications for rail operations, all built on ServiceNow!

It has been a busy time for UP3. In what has been a first for us we have scoped, built and delivered three brand new ServiceNow applications, each one automating a different part of Avanti West Coast’s rail operations. All our work was delivered remotely due to the coronavirus and all three applications were in production within 6 weeks. Here’s what we did: Visitor Sign-In It’s …

17 July 2020 Read more

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product built on ServiceNow

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product built on ServiceNow For Immediate Release: Tuesday 7th July Walton-on-Thames, Surrey, United Kingdom Southeastern has selected UP3’s Rail Compensation product as their new Customer Relationship Management (CRM) solution, speeding up the time it takes to handle compensation claims by streamlining…

07 July 2020 Read more

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