Latest News

With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

ServiceNow Rome: our look at the top new features

It only seems five minutes ago we were discussing the arrival of ServiceNow Quebec but it’s now six months on and we are welcoming ServiceNow’s latest release: Rome. As expected in this ‘mid’ year release there are not so many big features to discuss but there are a lot of quality-of-life improvements and enhancements, expanding on previously released capability like Playbooks, Process Automation…

22 December 2021 Read more

UP3’s 21 Highlights of 2021

After the success of our blog last year of 20 highlights of 2020, we wanted reflect on 2021 with ‘21 of 21’. We started last year’s blog by saying 2020 was challenging. 2021 was perhaps more of a mixed bag – still a challenging year with some return to normality until now. But what gets us through these times is our fantastic team and amazing customers and partners. Here UP3's co-founders Matthew…

21 December 2021 Read more

Pulsant implements ServiceNow with UP3

Hybrid cloud and colocation provider invests in customer services capability UP3 is pleased to announce that it has completed the implementation of ServiceNow for hybrid cloud specialist, Pulsant, backed by a three-year services agreement to support its platform. With ambitions to improve its client experience to help achieve service delivery and growth plans, Pulsant chose to invest in ServiceNow’s…

20 December 2021 Read more

UP3 invests in expansion of ServiceNow capability

Significant investment in delivery to meet demand for managed services UP3 is pleased to announce that it has expanded its managed services capability, with ten new positions recruited in recent months all focused on customer project delivery. It’s part of an investment program to expand UP3’s managed development and support services for ServiceNow with another phase of recruitment currently underway. UP3’s…

31 August 2021 Read more

The benefits of ServiceNow Agent Workspace and Chat

Following several successful upgrades to Paris, our attention turned to ensuring that our customers were deriving the maximum value from ServiceNow and using the latest and most exciting features available. As part of the Paris release, it was announced that Connect Support would no longer receive enhancements or non-priority bug fixes and will gradually be deprecated. Consequently, this has meant…

05 August 2021 Read more

Go wide or go deep: the ServiceNow conundrum

I watched a recent Live Coding Happy Hour video from the ServiceNow Dev Program team - Building an app in 2007 - Live Coding Happy Hour - where they tried to build an app on an instance that was running the Fall 2007 release. (Back then they tried to do three or four releases a year and naming them after cities was still five years in the future.) My key takeaway was even though there has been huge…

10 June 2021 Read more

Why do we not provide better passenger information during service disruption?

A complicated question with a simple solution… We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to see your friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you reach your destination. This lack of information is frustrating, and with more than one in every five…

18 May 2021 Read more

Why your digital transformation may not be fast enough

ServiceNow is part of the solution, but having the right expertise is vital It’s safe to say that most organisations have had to speed up their digital initiatives due to the COVID-19 pandemic. We’ve seen it with our customers and in the wider market – and we’ve learnt how quickly companies can accelerate transformation when they really have to. Global management consultancy McKinsey sounded a warning:…

20 April 2021 Read more

Announcing UP3’s Managed Service MVP Award Winner – Nick Pardoe, 3 strike process!

The time has come to announce our latest ServiceNow Managed Service Most Valuable Player (MVP) Award. This award is earned by customers who have implemented an initiative and shared this with our other customers. This way of working means all our customers benefit by taking it in turns to solve common problems. We can now announce that Nick Pardoe, IT Service Manager at HS2 is our next MVP winner! Nick…

08 April 2021 Read more

ServiceNow Quebec: the top new features to look out for

UP3's Technical Director Justin Loftas reveals his pick of Quebec's best new features As spring arrives that means not just longer and warmer days to look forward to, but a new version of ServiceNow. The Quebec release appears to have very much a platform focus, particularly in the Now Intelligence applications. This shows where the technology of ServiceNow’s recent AI acquisitions are starting to…

01 April 2021 Read more

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