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With an expert team at hand – we’ve a whole host of industry insights, ServiceNow know how, and company news to help you gain a better understanding of UP3. Take a look at our blogs and see what you could learn.

UP3 invests in expansion of ServiceNow capability

Significant investment in delivery to meet demand for managed services UP3 is pleased to announce that it has expanded its managed services capability, with ten new positions recruited in recent months all focused on customer project delivery. It’s part of an investment program to expand UP3’s managed development and support services for ServiceNow with another phase of recruitment currently underway. UP3’s…

31 August 2021 Read more

The benefits of ServiceNow Agent Workspace and Chat

Following several successful upgrades to Paris, our attention turned to ensuring that our customers were deriving the maximum value from ServiceNow and using the latest and most exciting features available. As part of the Paris release, it was announced that Connect Support would no longer receive enhancements or non-priority bug fixes and will gradually be deprecated. Consequently, this has meant…

05 August 2021 Read more

Go wide or go deep: the ServiceNow conundrum

I watched a recent Live Coding Happy Hour video from the ServiceNow Dev Program team - Building an app in 2007 - Live Coding Happy Hour - where they tried to build an app on an instance that was running the Fall 2007 release. (Back then they tried to do three or four releases a year and naming them after cities was still five years in the future.) My key takeaway was even though there has been huge…

10 June 2021 Read more

Why do we not provide better passenger information during service disruption?

A complicated question with a simple solution… We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to see your friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you reach your destination. This lack of information is frustrating, and with more than one in every five…

18 May 2021 Read more

Why your digital transformation may not be fast enough

ServiceNow is part of the solution, but having the right expertise is vital It’s safe to say that most organisations have had to speed up their digital initiatives due to the COVID-19 pandemic. We’ve seen it with our customers and in the wider market – and we’ve learnt how quickly companies can accelerate transformation when they really have to. Global management consultancy McKinsey sounded a warning:…

20 April 2021 Read more

Announcing UP3’s Managed Service MVP Award Winner – Nick Pardoe, 3 strike process!

The time has come to announce our latest ServiceNow Managed Service Most Valuable Player (MVP) Award. This award is earned by customers who have implemented an initiative and shared this with our other customers. This way of working means all our customers benefit by taking it in turns to solve common problems. We can now announce that Nick Pardoe, IT Service Manager at HS2 is our next MVP winner! Nick…

08 April 2021 Read more

ServiceNow Quebec: the top new features to look out for

UP3's Technical Director Justin Loftas reveals his pick of Quebec's best new features As spring arrives that means not just longer and warmer days to look forward to, but a new version of ServiceNow. The Quebec release appears to have very much a platform focus, particularly in the Now Intelligence applications. This shows where the technology of ServiceNow’s recent AI acquisitions are starting to…

01 April 2021 Read more

UP3 delivers COVID-19 reporting system on ServiceNow for Avanti West Coast

The rail company needed “a game-changing” way to manage its COVID-19 data UP3 recently went live with a management and reporting system for train operator Avanti West Coast to record and monitor incidents of staff affected by COVID-19. Avanti West Coast needed a way to track data to ensure the safety of staff while keeping vital services running during the pandemic. This was previously managed through…

11 February 2021 Read more

UP3’s 20 Highlights of 2020

There’s no doubt that 2020 has been a very challenging year but in the spirit of looking for the positives and finding things to be grateful for we wanted to share a few things that have made us very proud of our fantastic team, customers and partners. Here’s our 20 for 2020: UP3 achieved ServiceNow Elite Partner status along with our sister company AP3 – which…

31 December 2020 Read more

Announcing UP3’s next Managed Service MVP Award Winner – Barj Duhra!

Last quarter, we introduced our quarterly Managed Service Most Valuable Player Award as a way of recognising the generosity our customers show when sharing their innovations with their peers in other companies. We had a phenomenal response to our first award and it was brilliant to see our customers receiving the recognition for the work we complete together. As a Managed…

15 December 2020 Read more

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