In the third instalment of our five-part series, our Co-founder and Operational Director, Ruth Weatherall shares her thoughts on how to unlock the power of ServiceNow.
In business it’s often easy to focus on upfront deployment, but not fully realise the long-term operational requirements. Not just in recruiting the right staff but retaining them and keeping them constantly skilled up. Your team needs to be in a position not only to deliver on your strategic vision but also have time to live and breathe ServiceNow. Where they can get to know the ServiceNow roadmap, understand the benefits on offer and plot your own development roadmap accordingly.
In our experience, a barrier to proper ServiceNow adoption within organisations is a lack of dedicated resource. Employees can’t get the best out of the platform if they’re constantly context switching to other projects. It’s important to get the right level of resource in place that can not only keep up with the demands of the platform, but also allows your team time to really understand and take advantage of future features.
You can give the best knife set to a person, but it won’t make them a cook overnight. Getting the right people in place with the right skills is a challenge but is probably the most important factor to success with ServiceNow. It’s also not just about IT skills: an understanding of process design and the ability to guide and challenge business stakeholders is vital to ensure that work on the platform is both meaningful and provides the expected results.
If you had the vision to implement ServiceNow, and made the case to have it implemented, it’s vital you take advantage of that victory. Make sure your team has the ability and scale to properly harness its potential. Your organisation will get to take advantage of the massive transformational ability that ServiceNow has to offer and your team will be more productive and happier as a result.
Wherever you are on your ServiceNow journey, the platform has the power to unleash powerful transformation capabilities and accelerate your speed of business. That is, if you are in a position to take advantage of its potential and be one of the digital transformation success stories.
At UP3 we live and breathe ServiceNow and digital transformation, so in this free ebook we share five tips on unlocking the power of ServiceNow.
Co-founder and Operations Director
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