At UP3 we have a superstar team of ServiceNow enthusiasts – and one such team member is Poonam Chaudhary. Poonam has nearly ten years’ experience in the ServiceNow space, working on all aspects of project lifecycles from requirements analysis to solution design, build and defining appropriate data architecture vision, strategy, principles and standards. Back in 2018 it was reported that only 17% of the IT workforce in the UK was female; and with stars like Poonam as part of our team, we understand the creative, cool headed and intellectual input that can be gained from women in the workforce. We sat down with Poonam to understand how she got into STEM, what issues she had to overcome due to gender bias, and how you can follow in her footsteps to take the IT world by storm.


Thanks for joining us Poonam, so lets start from the beginning; what was it that first made you want to enter the realms of IT?

With a logical and analytical bent of mind and a good command in Science and Mathematics throughout my academics, I always knew what my educational path would be though I was not aware back then that my destination will be in IT.


How did you get to where you are today? Are there necessary qualifications or routes into the industry you would recommend?

I completed my Bachelors in Technology, majoring in Electronics and Communication, and started my career with a multinational networking and telecommunications company. So far my exposure to programming and IT was limited, but I always got a kick out of it which eventually led to the decision of joining an IT company and putting my interests and skills to best use.

There are various routes to starting a career in IT. Studying an IT and technology-related degree certainly gives an edge i.e. there are more technology jobs that you can apply for. Based on interests, you can also specialize is specific areas of IT like Cyber security, Artificial Intelligence etc. However, various employers do offer on-job training for undergraduates who have the right skill set and are genuinely interested in technology.


What’s your favourite thing about being an IT guru?

Working in the IT sector has given me the exposure to various industries and businesses across the world. It gives an immense rewarding feeling to be able to help resolve pain points and see what value our IT solutions adds in improvising and transforming of business process for our clients.

My favourite thing about being in this industry is that you can never say “I know it all” 😊. It’s a vast ocean of constantly evolving technology and domain knowledge that you can continue to acquire throughout your career. This makes every day at work exciting!


Where do you see yourself in ten years’ time?

Portal/web development skills is a new feather in my cap and I am currently working on developing expertise on the same. In the long term (10 years or maybe sooner 😊) the plan is to take up technical architect roles and responsibilities.

In the near future/the years to come, I would also like to consider providing professional training in my areas of expertise.


Do you have any tips or advice for young women looking to study STEM subjects?

Push your limits – Always be open to new challenges and opportunities, you never know what you are capable of unless you give it a try!


Any last words?

Women in STEM might be fewer in number, but not in skills. They are thriving no less than their male counterparts. It’s time to break the stereotype.


We’d like to extend a massive thanks to Poonam for taking the time to chat with us and share her experiences. If you have any questions about what its like working in the IT sector, or how you can make your way into the industry, we’d be more than happy to help – simply get in touch.