About Ruth Weatherall

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News and blogs by Ruth Weatherall

Announcing UP3’s first Managed Service MVP Award Winner – Mark Bustin!

At UP3 we pride ourselves on our ability to innovate; it underpins everything we do and it has seen us develop industry-first and best-in class-applications that have won awards for our customers. However we don’t just do technical innovation, we also take an innovative approach to the services we deliver and our customers are a critical part of this. Our ServiceNow Managed…

25 September 2020 Read more

And the winner is…

What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the Retail Risk Fraud Awards. If you’re of the technical persuasion and want to know more about…

15 October 2019 Read more

Virgin Trains transforms rider experience using ServiceNow

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back. We’re proud to work with Virgin Trains to help implement digital workflows that assist their customer first strategy. To find out how we can enhance…

15 April 2019 Read more

A view from the client – Fraud Manager, Virgin Trains

So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for Virgin Trains as the Fraud Manager. –––––––––––––––––––––––––––––– And how do you know the people at UP3? I have had the great pleasure of working closely with the UP3 team, particularly Becci and Callum, during the exciting development…

01 April 2019 Read more

Finishing the year with another win

Last month, we found ourselves at “The UK IT Industry Awards 2018” in support of our friends at ServiceNow and Virgin Trains, who won the Business IT Innovation of the Year award. Once again, UP3 is delighted to support this win through the innovation we are driving in partnership with both organisations. A further, special mention goes to Virgin Trains, who also picked up “IT Team of the Year”…

04 December 2018 Read more

Getting to Bronze

Those of you that know the history of UP3 will know that Matt & I formed the company at the beginning of 2016 after working together at TeamUltra for 5 years. It wasn’t easy to step out on our own and we really did start from scratch with our own money, our experience, and an unwavering belief in the platform we had worked with for so long. On day 1 we had no customers …

18 August 2017 Read more

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