About Matthew Shears

Name – Matthew Shears

Job Position – Co-founder & Commercial Director

Experience – Over 20 years of business and commercial experience scaling technology businesses

ServiceNow expertise – I certainly don’t consider myself an expert but I do understand how to leverage the massive opportunity ServiceNow represents for all of us.

What people really think of me – Very tall, mostly charming and occasionally loud.

News and blogs by Matthew Shears

Having support isn’t enough. Find a partner that will challenge you on what's right - and wrong

In the second of our five-part series on unlocking the power of ServiceNow, our co-founder and Commercial Director, Matthew Shears shares his perspective. With ServiceNow you don't really need support At least, not in the traditional break/fix arrangement which many of us are used to. The platform is mature and stable and technical issues will likely be infrequent. Due to the power and flexibility…

03 January 2023 Read more

Why TOCs must be more disruptive in managing disruptions

Even with the best of intentions, both planned and unplanned rail service disruptions are a fact of life around the world, exacerbated amongst other factors by ageing networks, increasingly extreme weather, crime, and freak accidents. While disruptions are something rail operators often cannot influence, the outcome for the customer is something they can do a lot about, especially with the right information…

07 October 2022 Read more

Why do we not provide better passenger information during service disruption?

A complicated question with a simple solution… We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to see your friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you reach your destination. This lack of information is frustrating, and with more than one in every five…

18 May 2021 Read more

Why your digital transformation may not be fast enough

ServiceNow is part of the solution, but having the right expertise is vital It’s safe to say that most organisations have had to speed up their digital initiatives due to the COVID-19 pandemic. We’ve seen it with our customers and in the wider market – and we’ve learnt how quickly companies can accelerate transformation when they really have to. Global management consultancy McKinsey sounded a warning:…

20 April 2021 Read more

UP3’s 20 Highlights of 2020

There’s no doubt that 2020 has been a very challenging year but in the spirit of looking for the positives and finding things to be grateful for we wanted to share a few things that have made us very proud of our fantastic team, customers and partners. Here’s our 20 for 2020: UP3 achieved ServiceNow Elite Partner status along with our sister company AP3 – www.ap3.co.uk which…

31 December 2020 Read more

Avanti West Coast launches three new applications for rail operations, all built on ServiceNow!

It has been a busy time for UP3. In what has been a first for us we have scoped, built and delivered three brand new ServiceNow applications, each one automating a different part of Avanti West Coast’s rail operations. All our work was delivered remotely due to the coronavirus and all three applications were in production within 6 weeks. Here’s what we did: Visitor Sign-In It’s …

17 July 2020 Read more

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product built on ServiceNow

Southeastern speeds up Delay Repay claims with UP3’s Rail Compensation product built on ServiceNow For Immediate Release: Tuesday 7th July Walton-on-Thames, Surrey, United Kingdom Southeastern has selected UP3’s Rail Compensation product as their new Customer Relationship Management (CRM) solution, speeding up the time it takes to handle compensation claims by streamlining…

07 July 2020 Read more

AP3 – Built on ServiceNow means Built Better

UP3 has operated as a trusted partner of ServiceNow for the last four years; and this week our sister company AP3, received some fantastic news. AP3 has been certified as a Built on Now partner. With some new logos, and a new status to match – what does this mean for ServiceNow users across the globe? Built on Now is a new partner designation that helps customers identify scoped applications…

04 June 2020 Read more

We are still working, just working differently

Over the last few weeks, we have seen the impact the coronavirus (COVID-19) outbreak has had on UK businesses, and we want to take this time to reassure you that we have robust plans in place to ensure we continue to provide services to our clients and partners. The health and safety of our staff and clients is our primary consideration. On Friday 20th March we made the switch…

23 March 2020 Read more

Virgin Trains tackles delay compensation fraud using ServiceNow

An article appeared online this week at ComputerWorld, following on from the keynote speeches at Now Forum we thought was worthy of sharing. The article outlined the route taken by Virgin trains to combat compensation and fraud. Here at UP3, we are extremely proud of the ServiceNow solutions we have provided Virgin Trains and the working partnership we have with them. Matthew…

25 October 2018 Read more