About Matt Bigg

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So far Matt Bigg has written 4 articles.

Virgin Trains transforms rider experience using ServiceNow

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back. We’re proud to work with Virgin Trains to help implement digital workflows that assist their customer first strategy. To find out how we can enhance…

15 April 2019 Read more

A view from the client – Fraud Manager, Virgin Trains

So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for Virgin Trains as the Fraud Manager. –––––––––––––––––––––––––––––– And how do you know the people at UP3? I have had the great pleasure of working closely with the UP3 team, particularly Becci and Callum, during the exciting development…

01 April 2019 Read more

Now Forum – our view from Stand 24

Last week, we had the very enjoyable experience of attending the Now Forum in London. Weeks of planning, creative discussions, merchandise sampling and the decision to wear lime green shirts ended with a fabulous event in London’s Excel Centre. We set up the night before and went with a Surgery style creative approach. We decided to open our stand up for anyone who wanted…

25 October 2018 Read more

UP3 will be attending Now Forum, London – October 2018

This year we will be attending the Now Forum in London on October 18th. And we have decided to do something a little different for our clients and partners. We are turning our stand into a ServiceNow surgery. And yes, you can ask us anything. We will have our very best consultants available to help with those planning and implementation questions. Of course our technical experts …

02 October 2018 Read more

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