About Justin Loftas

Job Position – Technical Director

Experience – 18 years of IT experience including service operations, service delivery and software development. Worked with the ServiceNow platform since 2009, having originally been a customer, and since 2012 as a dedicated ServiceNow consultant, developer and architect.

ServiceNow expertise – I’ve seen the platform grow from the earlier days and have personally worked with over 60 different customers on various requirements for the platform, from standard ITSM to bespoke applications unique to their business. I’d class myself as an all-rounder, I enjoy getting my hands dirty doing development but also providing architectural guidance and strategy

What people really think of me – That I’m always open to new ideas and keen to share my knowledge. Though this will probably lead them to saying I can talk too much!

So far Justin Loftas has written 3 articles.


ServiceNow Managed Services Part 1 – How can you tell if your Managed Service is really only support?

Companies that have implemented ServiceNow have often taken advantage of a ‘Managed Service’ offering, where the day to day process of looking after their treasured platform is handed over to another organisation who have dedicated skilled resources. It has been widely known for some time that employing someone directly with the relevant ServiceNow skill and experience can be expensive. UP3…

13 November 2020 Read more

A new year, a new start… BIG NEWS from UP3

We’re delighted to announce that Justin Loftas starts his new role as UP3 Technical Director today. Justin has been an integral part of the UP3 team since joining as a Technical Architect just over two years ago; with 20 years of industry experience, his passion and deep technical knowledge of the ServiceNow platform have enabled him to play a valuable architectural role across…

01 April 2020 Read more

ServiceNow Quebec: the top new features to look out for

UP3's Technical Director Justin Loftas reveals his pick of Quebec's best new features As spring arrives that means not just longer and warmer days to look forward to, but a new version of ServiceNow. The Quebec release appears to have very much a platform focus, particularly in the Now Intelligence applications. This shows where the technology of ServiceNow’s recent AI acquisitions are starting to…

01 April 2021 Read more