About Callum Ridley

Callum has worked at UP3 since 2018, and is now a Technical Architect. A ServiceNow expert, who has more of his insights available on his blog

News and blogs by Callum Ridley

Advanced MID Server Series – Part 3 – Standard MID Server classes

Welcome to the third article in our Advances MID Server Series, where our Technical Architect, Callum Ridley, looks into Advanced MID Server solutions. This time he's explaining Standard MID Server Classes, giving a full description on each, and some advice on what you can do with them. Introduction The MID Server’s script environment provides a number of classes available to the developer beyond…

11 December 2023 Read more

Advanced MID Server Series – Part 2 – A Better JavascriptProbe

Welcome to another article where our Technical Architect, Callum Ridley, looks into Advanced MID Server solutions. In this article he shares how to create your own version of the JavaProbe Script Include that adds additional functionality and helps us protect our sensitive data in transit. Fixing what’s broken OK, so the JavascriptProbe isn’t technically broken, but there are certainly some oversights…

13 November 2023 Read more

Advanced MID Server Series – Part 1 – Scripting Deep Dive

In this series of posts Callum Ridley, our Technical Architect, is going to take a look at some of the more imaginative use cases for the MID Server. To provide a solid foundation to build upon for future posts, below he covers MID Server scripting. The MID Server scripting environment, like the ServiceNow platform itself, is built on a ServiceNow fork of the RhinoJS JavaScript engine. This engine…

02 November 2023 Read more

Fraud Detection and Prevention–From Post-It note to production 3/3

In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for almost three months and the Virgin Trains compliance team have seen some great results, now we need to turn great into amazing. The first planned major addition to the system is the inclusion…

28 January 2019 Read more

Fraud Detection and Prevention–From Post-It note to production 2/3

In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to develop in order to meet the requirements of the project. If you missed part one of the series, we recommend you start there to give you an understanding of the product as a whole. As …

14 January 2019 Read more

Fraud Detection and Prevention–From Post-It note to production 1/3

In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote. We will explore the fundamentals of such a system, the requirements that lead to it being built the way it was, the exciting technologies that enabled us to create…

08 January 2019 Read more

Callum’s Blog – Inbound Actions – Something you might not know…

I’m sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out. The Requirement An Inbound Action that only updates the state of a record and attaches the email to the record so that is is visible in the activity stream / related list. The Problem The …

09 August 2018 Read more

Code name ‘Involve’: ServiceNow platform gamification

Employee engagement is one of the most costly issues that a business can face. A disengaged workforce will not produce the results that the business strives for, in fact a recent report by Gallup found that 65% of the US workforce were disengaged with their jobs, estimated to cost the country around $500 billion each year. As ServiceNow expands into the working lives…

24 May 2018 Read more

Want to find out more?

Whether you are already a ServiceNow customer looking for assistance with your existing platform, or are looking to implement ServiceNow for the first time, we know we can help. Fill in the form and we’ll get back to you as soon as we can.

Or give us a call:

+44 (0)20 3432 1432

Get in touch:

Name*:

Email*:

Company Name*:

Message*:

I agree to UP3 handling and storing my data in line with its privacy policy.
Please keep me up to date with UP3 and ServiceNow news (I understand I can unsubscribe at any time).
Submit