About Callum Ridley

This author has not yet filled in any details.

So far Callum Ridley has written 5 articles.


Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 3/3

In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for almost three months and the Virgin Trains compliance team have seen some great results, now we need to turn great into amazing. The first planned major addition to the system is the inclusion of…

28 January 2019 Read more

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 2/3

In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to develop in order to meet the requirements of the project. If you missed part one of the series, we recommend you start there to give you an understanding of the product as a whole. As …

14 January 2019 Read more

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 1/3

In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote. We will explore the fundamentals of such a system, the requirements that lead to it being built the way it was, the exciting technologies that enabled us to create…

08 January 2019 Read more

Callum’s Blog – Inbound Actions – Something you might not know…

I’m sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out. The Requirement An Inbound Action that only updates the state of a record and attaches the email to the record so that is is visible in the activity stream / related list. The Problem The …

09 August 2018 Read more

Callum’s Blog – Code name ‘Involve’: ServiceNow platform gamification

Employee engagement is one of the most costly issues that a business can face. A disengaged workforce will not produce the results that the business strives for, in fact a recent report by Gallup found that 65% of the US workforce were disengaged with their jobs, estimated to cost the country around $500 billion each year. As ServiceNow expands into the working lives…

24 May 2018 Read more

Want to find out more?

Whether you are already a ServiceNow customer looking for assistance with your existing platform, or are looking to implement ServiceNow for the first time, we know we can help. Fill in the form and we’ll get back to you as soon as we can.

Or give us a call:

+44 (0)20 3432 1432

Get in touch:

Name*:

Email*:

Company Name*:

Message*:

I agree to UP3 handling and storing my data in line with its privacy policy.
Please keep me up to date with UP3 and ServiceNow news (I understand I can unsubscribe at any time).
Submit