About Anna Williams

As an Engagement Manager and Business Process Consultant, I really enjoy the variety of different things that I'm doing. One day you’re testing, running a workshop. Then another day it’s a road-mapping session helping a customer figure out what they want to achieve that year and having some strategic conversations. Because my background has been involved in the ServiceNow platform for quite a number of years, being a platform lead at Royal Mail before this, it’s really nice to still do a bit of testing and do a little bit of hands-on work.

Working as a Hybrid Engagement Manager and Business Process Consultant: Anna Williams

Today we’re speaking to Anna Williams, who holds the hybrid title of Senior Engagement Manager and Business Process Consultant. She’s worked with ServiceNow for a long time, and has brought that expertise to UP3. We’ve asked her about working in this hybrid role, why she chose it, and why she enjoys it. Anna, tell us about the Engagement Manager part of your role. What does it involve, what does your…

03 October 2023 Read more

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