About Anna Williams
As an Engagement Manager and Business Process Consultant, I really enjoy the variety of different things that I'm doing. One day you’re testing, running a workshop. Then another day it’s a road-mapping session helping a customer figure out what they want to achieve that year and having some strategic conversations. Because my background has been involved in the ServiceNow platform for quite a number of years, being a platform lead at Royal Mail before this, it’s really nice to still do a bit of testing and do a little bit of hands-on work.