admin

About admin

This author has not yet filled in any details.
So far admin has created 31 blog entries.

Why do we not provide better passenger information during service disruption?

We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to a meeting or to see friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you

2020-07-27T09:23:23+00:00

World Rail Festival… The Forefront of Innovation…

Last month the UP3 team traveled to Amsterdam to attend the 9th edition of the World Rail Festival. The event saw 1000 delegates from rail operators, infrastructure gurus and industry specialists join for two days of networking and knowledge sharing to drive rail change and innovation. Delegates were privy

2020-07-27T09:23:44+00:00

Tis the Season to be Thoughtful…

Christmas is a time for giving and receiving, whether you’re hoping Santa brings you the latest tech gadgets, or you’re looking forward to seeing your child open a gift you just KNOW they’re going to love – sometimes we need a little reminder that the Holiday Season isn’t just

2020-07-27T09:26:00+00:00

Goodbye Old Friends… Hello New Friends

We wanted to take the opportunity to thank the amazing Virgin Trains team who have helped shape the rail industry over the last 22 years, and a special thank you to the lovely people we have had the pleasure to work with directly. From their award-winning social media strategy

2020-07-27T09:27:12+00:00

And the winner is…

What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the

2020-07-27T09:27:34+00:00

Virgin Trains transforms rider experience using ServiceNow

Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back. We're proud to work with Virgin Trains to help implement digital workflows that assist their customer

2020-07-27T09:28:16+00:00

A view from the client – Fraud Manager, Virgin Trains

So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for Virgin Trains as the Fraud Manager. –––––––––––––––––––––––––––––– And how do you know the people at UP3?

2020-07-27T09:34:56+00:00

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 3/3

In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for almost three months and the Virgin Trains compliance team have seen some great

2020-07-27T09:00:25+00:00

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 2/3

In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to develop in order to meet the requirements of the project. If you

2020-06-23T12:10:52+00:00

Callum’s Blog – Fraud Detection and Prevention – From Post-It note to production part 1/3

In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote. We will explore the fundamentals of such a system, the requirements that lead

2020-06-23T16:22:56+00:00