We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and maintain the audit
At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have been adopted successfully in IT for a
IT Service Management and ServiceNow Express Added 10 new Benchmarks to the HI Portal Advanced Guided Setups - For example the adding of further ITOM Guided Setups like Cloud Management Visual Timeline dashboard for SLAs - This will take all SLAs for a record and combine them on one
