Fraud Detection and Prevention – From Post-It note to production part 1/3 In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote.
Finishing the year with another win Last month, we found ourselves at “The UK IT Industry Awards 2018” in support of our friends at ServiceNow and Virgin Trains, who won the Business IT Innovation of the Year award. Once again, UP3 is delighted to support this win through
How Virgin Trains is tackling delay compensation fraud using ServiceNow An article appeared online this week at ComputerWorld, following on from the keynote speeches at Now Forum we thought was worthy of sharing. The article outlined the route taken by Virgin trains to combat compensation and fraud. Here
Now Forum - our view from Stand 24 Last week, we had the very enjoyable experience of attending the Now Forum in London. Weeks of planning, creative discussions, merchandise sampling and the decision to wear lime green shirts ended with a fabulous event in London’s Excel Centre. We
UP3 and ServiceNow win Most Innovative Cloud Vendor of the Year 2018 UP3 is delighted to announce that, through its work with Virgin Trains, it has played a pivotal role in helping ServiceNow win Most Innovative Cloud Vendor of the Year at the 2018 Cloud Excellence Awards. Winning
UP3 will be attending Now Forum, London This year we will be attending the Now Forum in London on October 18th. And we have decided to do something a little different for our clients and partners. We are turning our stand into a ServiceNow surgery. And yes, you
Inbound Actions - Something you might not know... I'm sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out. The Requirement An Inbound Action that only updates
Code name ‘Involve’: ServiceNow platform gamification Employee engagement is one of the most costly issues that a business can face. A disengaged workforce will not produce the results that the business strives for, in fact a recent report by Gallup found that 65% of the US workforce were
Momenta GO-LIVE We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and
Service Management and going beyond IT At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have