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World Passenger Festival 2020

Amsterdam, The Netherlands | 16th – 18th November 2020 Previously called the World Rail Festival, this event has grown over several years to encompass the entire public transport supply chain. Predominantly focussing on rail, this three-day event attracts public transport operators form around the globe for roundtable sessions, engaging keynotes,


Managed Services Datasheet

Our Managed Support and Development Services support and optimise ServiceNow for our customers. We take on the day-to-day operation of ServiceNow and support all your incidents and requests across the entire platform. We fully manage the patch and upgrade process including reviewing the latest releases with you, testing your applications


Rail Compensation Management

Our Rail Compensation solution is a fully integrated suite of applications, built on the NOW platform, which streamlines and automates the complaints and compensation process significantly reducing case processing time and freeing up agents to work on high-value customer cases. Click here to view the full datasheet.


Rail Disruption

Our Rail Disruption solution is a fully integrated suite of applications, built on the NOW platform, that manages operational plans and customer service during periods of major (rail) network disruption. Control staff can coordinate and instantly communicate the required recovery plan to a particular type of disruption drastically reducing the


Rail Fraud Management

Our Rail Fraud solution, a fully-integrated suite of applications, built on the NOW platform, is the first solution to detect fraudulent compensation claims as they are being processed and prevent the claim from being paid in the first place potentially saving rail operators millions. Click here to view the full


A Fair look at Fares – Where is your money going?

Increases in rail fares, including the recent 2.7%, has been a prevalent news story since the turn of the decade. Whether you’ve seen new stories on the TV, comments on social, or some of the defamatory “facts” from rail complaint accounts like @NorthernFail, @ABCommuters and @BringBackBR; the mish mash


Why do we not provide better passenger information during service disruption?

We’ve all been there… you’re stood on the platform, waiting for the 10:32 to take you to a meeting or to see friends in the city. All of a sudden, the board empties, and you’re left wondering why you’re delayed and what your alternative options are to ensure you


World Rail Festival… The Forefront of Innovation…

Last month the UP3 team traveled to Amsterdam to attend the 9th edition of the World Rail Festival. The event saw 1000 delegates from rail operators, infrastructure gurus and industry specialists join for two days of networking and knowledge sharing to drive rail change and innovation. Delegates were privy


Tis the Season to be Thoughtful…

Christmas is a time for giving and receiving, whether you’re hoping Santa brings you the latest tech gadgets, or you’re looking forward to seeing your child open a gift you just KNOW they’re going to love – sometimes we need a little reminder that the Holiday Season isn’t just


Goodbye Old Friends… Hello New Friends

We wanted to take the opportunity to thank the amazing Virgin Trains team who have helped shape the rail industry over the last 22 years, and a special thank you to the lovely people we have had the pleasure to work with directly. From their award-winning social media strategy