Goodbye Old Friends… Hello New Friends We wanted to take the opportunity to thank the amazing Virgin Trains team who have helped shape the rail industry over the last 22 years, and a special thank you to the lovely people we have had the pleasure to work with directly. From
What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the
Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back.
A view from the client - Mick O’Brien / Fraud Manager - Virgin Trains So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for
Fraud Detection and Prevention – From Post-It note to production part 3/3 In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for
Fraud Detection and Prevention – From Post-It note to production part 2/3 In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to
Fraud Detection and Prevention – From Post-It note to production part 1/3 In this series of three posts, we will be looking at what it took to create a fraud detection and prevention system on the ServiceNow platform for Virgin Trains, as demonstrated during the NowForum 2018 keynote.
Finishing the year with another win Last month, we found ourselves at “The UK IT Industry Awards 2018” in support of our friends at ServiceNow and Virgin Trains, who won the Business IT Innovation of the Year award. Once again, UP3 is delighted to support this win through
How Virgin Trains is tackling delay compensation fraud using ServiceNow An article appeared online this week at ComputerWorld, following on from the keynote speeches at Now Forum we thought was worthy of sharing. The article outlined the route taken by Virgin trains to combat compensation and fraud. Here
Now Forum - our view from Stand 24 Last week, we had the very enjoyable experience of attending the Now Forum in London. Weeks of planning, creative discussions, merchandise sampling and the decision to wear lime green shirts ended with a fabulous event in London’s Excel Centre. We