A Fair look at Fares - Where is your money going? Increases in rail fares, including the recent 2.7%, has been a prevalent news story since the turn of the decade. Whether you’ve seen new stories on the TV, comments on social, or some of the defamatory “facts” from
Why do we not provide better passenger information during service disruption? To view a couple of our advertorial in this month’s Rail Professional magazine click here
World Rail Festival… The Forefront of Innovation…Last month the UP3 team travelled to Amsterdam to attend the 9th edition of the World Rail Festival. The event saw 1000 delegates from rail operators, infrastructure gurus and industry specialists join for two days of networking and knowledge sharing to drive rail change
Tis the Season to be Thoughtful…Christmas is a time for giving and receiving, whether you’re hoping Santa brings you the latest tech gadgets, or you’re looking forward to seeing your child open a gift you just KNOW they’re going to love – sometimes we need a little reminder that the
Goodbye Old Friends… Hello New Friends We wanted to take the opportunity to thank the amazing Virgin Trains team who have helped shape the rail industry over the last 22 years, and a special thank you to the lovely people we have had the pleasure to work with directly. From
What started life nearly a year ago as a relatively simple proof of concept to analyse Virgin Trains’ Delay Repay data to determine if we could detect whether fraudulent claims were being made, culminated in a dark drizzly night in Leicester where we were crowned Best Newcomer at the
Virgin Trains is determined to transform the rail experience into a reliable source of enjoyment and pleasure. They want to deliver a consistently positive experience that keeps customers happy—and keeps them coming back.
A view from the client - Mick O’Brien / Fraud Manager - Virgin Trains So, let’s start at the beginning. Can you tell us your name, who you work for and what is your exact role within the company? I am Mick O’Brien, and I work for
Fraud Detection and Prevention – From Post-It note to production part 3/3 In the final post of this series we will be looking briefly at what the future holds for the fraud detection and prevention system on the ServiceNow platform. The core system has been running now for
Fraud Detection and Prevention – From Post-It note to production part 2/3 In this, the second post of a three-part series on the development of a fraud detection and prevention system on the ServiceNow platform, we will be looking at some of the more custom solutions we needed to
