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Now at Work 2020

London, United Kingdom | 7th & 8th October 2020 A flagship event for anyone in the ServiceNow space; this event offers valuable interactions with ServiceNow experts and partners to support the community and transform the world of work. As a regular attendee at this event, we’ll be back in the


World Passenger Festival 2020

Amsterdam, The Netherlands | 16th – 18th November 2020 Previously called the World Rail Festival, this event has grown over several years to encompass the entire public transport supply chain. Predominantly focussing on rail, this three-day event attracts public transport operators form around the globe for roundtable sessions, engaging keynotes,


Managed Services Datasheet

Our Managed Support and Development Services support and optimise ServiceNow for our customers. We take on the day-to-day operation of ServiceNow and support all your incidents and requests across the entire platform. We fully manage the patch and upgrade process including reviewing the latest releases with you, testing your applications


Rail Compensation Management

Our Rail Compensation solution is a fully integrated suite of applications, built on the NOW platform, which streamlines and automates the complaints and compensation process significantly reducing case processing time and freeing up agents to work on high-value customer cases. Click here to view the full datasheet.


Rail Disruption

Our Rail Disruption solution is a fully integrated suite of applications, built on the NOW platform, that manages operational plans and customer service during periods of major (rail) network disruption. Control staff can coordinate and instantly communicate the required recovery plan to a particular type of disruption drastically reducing the


Rail Fraud Management

Our Rail Fraud solution, a fully-integrated suite of applications, built on the NOW platform, is the first solution to detect fraudulent compensation claims as they are being processed and prevent the claim from being paid in the first place potentially saving rail operators millions. Click here to view the full


AP3 – Built on ServiceNow means Built Better

UP3 has operated as a trusted partner of ServiceNow for the last four years; and this week our sister company AP3, received some fantastic news. AP3 has been certified as a Built on Now partner. With some new logos, and a new status to match – what does this mean


A new year, a new start… BIG NEWS from UP3

We’re delighted to announce that Justin Loftas starts his new role as UP3 Technical Director today. Justin has been an integral part of the UP3 team since joining as a Technical Architect just over two years ago; with 20 years of industry experience, his passion and deep technical knowledge


We are still working, just working differently

Over the last few weeks, we have seen the impact the coronavirus (COVID-19) outbreak has had on UK businesses, and we want to take this time to reassure you that we have robust plans in place to ensure we continue to provide services to our clients and partners. The


A Fair look at Fares – Where is your money going?

Increases in rail fares, including the recent 2.7%, has been a prevalent news story since the turn of the decade. Whether you’ve seen new stories on the TV, comments on social, or some of the defamatory “facts” from rail complaint accounts like @NorthernFail, @ABCommuters and @BringBackBR; the mish mash