Last quarter, we introduced our quarterly Managed Service Most Valuable Player Award as a way of recognising the generosity our customers show when sharing their innovations with their peers in other companies. We had a phenomenal response to our first award and it was brilliant to see our customers receiving the recognition for the work we complete together.
As a Managed Service MVP, each winner will have played an important part in developing a new application or functionality that has subsequently been taken on by our other Managed Service customers.
It is now time to crown our next winner and it is our great pleasure to announce that Barj Duhra, Head of Technology Services & Support at Avanti West Coast is our new Managed Service MVP!
Barj has been driving a full programme of process and service improvement within Avanti West Coast (AWC) and is working tirelessly to instil an ethos of ‘getting the basics right in order to support innovation’. We have worked in partnership with Barj on a number of initiatives to support this mandate, the most noteworthy being the improvement and automation of Hardware Asset Management, including the joiner, leaver and mover processes, to deliver full end to end facilitation and automation.
We worked with Barj and his team at AWC to fully document and design an end to end process in order to understand, formalise and, most importantly, simplify and automate the following aspects surrounding Hardware Asset Management:
The work we have delivered with AWC has now been turned into one of our Managed Service ‘accelerators’. By keeping the process future proof and supplier/item agnostic, and by delivering a modular solution, not only were we able to give AWC a process with minimal overhead and high return, we were also able to share this process with our other customers – our friends at HS2 have implemented parts of the solution that they needed and all in record time.
The big question now is – who will be next? We have loved watching how this award sparks competition and innovation among our customers, and their willingness to share their achievements with their peers is amazing. So get involved, throw your hat in the ring and maybe your next innovative solution could end up with a Managed Service MVP award for you!
We’d like to extend a huge thank you to Barj and the team over at AWC for their continued partnership, willingness to innovate and do things right! Congratulations Barj!!!
Head of Customer Engagement
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