UP3 - AI Insights from the Managed Service User Group

Managed Service User Group October 2023

A fantastic event where we brought our customers together to talk about all things AI and ServiceNow. We discussed the current AI capabilities in ServiceNow that your business can leverage right now, as well driving automation using AI, and the future of Generative AI from ServiceNow.

Here are the key highlights and content from the day.

Explore the presentations and sessions below.

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Thank you to our brilliant speakers who put together insightful and informative presentations, which you can now explore below:

Driving customer self-service through the adoption of ServiceNow's Virtual Agent - Yvonne Quinn, Head of Customer Relations, Southeastern

The future of ServiceNow and generative AI - Toby Isaacson, Senior Advisory Solution Architect, ServiceNow

ServiceNow AI that's available right now - Justin Loftas, Technical Director and ServiceNow Expert, UP3

Live Demonstration: Using AI to aid automation - Navaneethan Venkatesh, Managed Support & Innovation Manager, UP3

Presentations from the day

Driving customer self-service through the adoption of ServiceNow's Virtual Agent

Having successfully implemented Virtual Agent on the Southeastern customer website, Yvonne shares highlights from the journey and lessons learned.

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The future of ServiceNow and generative AI
ServiceNow's innovation team share insights on the future of ServiceNow and Generative AI.

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ServiceNow AI that's available right now
ServiceNow already has a host of functionality for you to get started with AI. Justin presents existing AI capabilities that you can start leveraging immediately.

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Live Demonstration: Using AI to aid automation

A deep dive into the AI technologies available right now, with a demonstration on how they assist in identifying and assessing opportunities for Business Process Automation.

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Customer stories

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