Experience – 18 years of IT experience including service operations, service delivery and software development. Worked with the ServiceNow platform since 2009, having originally been a customer, and since 2012 as a dedicated ServiceNow consultant, developer and architect.
ServiceNow expertise – I’ve seen the platform grow from the earlier days and have personally worked with over 60 different customers on various requirements for the platform, from standard ITSM to bespoke applications unique to their business. I’d class myself as an all-rounder, I enjoy getting my hands dirty doing development but also providing architectural guidance and strategy
What people really think of me – That I’m always open to new ideas and keen to share my knowledge. Though this will probably lead them to saying I can talk too much!