Managed Development Services Consultant

Location: Hybrid - Split your time between home and our London office with occasional travel to customers

Key role details:

£35,000-£50,000 salary depending on experience
Excellent Central London Office at The Ministry
Flexible working, hybrid between the office and your home to fit your needs
Vitality Health Insurance and Bupa Dental
Enhanced maternity and parental leave package
£250 work from home set up allowance
4% company pension contribution

Role Overview

This role would suit someone who has a passion for technology and enjoys working with our internal team and our customers to develop solutions to a wide variety of business problems. You are a real ServiceNow enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience.

We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.

No-one is above making the tea or watering the plants.

Do the right thing by the customer. Always.

No room for egos, politics or gossip.

We're a team. Take pride in sharing what you know.

If you see something that needs doing, roll up your sleeves and get it done.

Remember, at some point, you did something for the first time.

Key Responsibilities

Delivering solutions which contain high quality ServiceNow code and development
Ensuring your work delivered adheres to industry and UP3 best practice standards
Devising and scoping solutions to customer requirements
Work closely with engagement managers and customers to deliver in an agile methodology
Providing functional and technical skills to document and configure customer requirements
Delivering high quality ServiceNow code and customisation
Maintaining a high level of documentation for coding/customisation
Devising solutions to predicted problems and evaluating options
Combining all elements of the ServiceNow design and testing its performance
Increasing application operating efficiency and adapting to new requirements as required
Assisting with system testing and UAT
Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of:
-ITIL best practice
-SN best practice
-Industry trends and use of SN

Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio
Sharing of best practices and knowledge with colleagues
Where required perform demonstrations of work developed

Required skills and experience:

You do not need to meet every single criteria below to apply, please submit your CV if you think you'd be a good fit for the role.

Experience of performing a technical role within the ServiceNow eco-system
Experience of administrating one or more ServiceNow instances
Experience in configuring, customising and creating integrations on the ServiceNow platform are desirable
A track record of delivering quality work to defined timescales to different stakeholders
Good communicator and approachable with good written English skills
Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions
Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow
Knowledge of multiple ServiceNow applications across the platform - ITSM and more
Understanding of Service Management best practice - ITIL
Adept and providing and delivering feedback
Delivering work using agile methodologies
Able to take responsibility for own learning and demonstrate examples where this has been done
ServiceNow CSA certification would be beneficial, but is not essential

What's in it for you

Career development and progression – we invest in our people and actively promote from within.
Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
Amazing customers and a best-in-class solution.
Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Company benefits – highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

Excellent Vitality health insurance, Vitality GP, and Bupa level 3 dental cover
25 days holiday increasing based on length of service
Company pension (after 3 months’ service)
A Death-in-Service Life Insurance policy which would pay out 4X your salary
Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt