The vast majority of customers use specialist companies like UP3 to assist with the initial implementation of ServiceNow, managing the platform themselves once it is operational. For some, this approach works very well. For others, managing ServiceNow with internal resources can be more challenging. Typically, internal teams do not possess the same depth and breadth of skills needed to take full advantage of ServiceNow as their experience is limited to only one instance. Hiring experienced resource can also be challenging in the current market. ServiceNow skills are in high demand and the cost associated with recruiting, training and retaining good ServiceNow staff can be significant.
Customers looking to achieve a consistently high level of service, gain better insight and predictability of costs, and redeploy their own valuable resources to better manage the business demand for new and improved services, use our flexible Managed Services to remove the operational responsibility of running ServiceNow.