Momenta GO-LIVE

August 18th, 2017|Featured|

Momenta GO-LIVE We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and

Service Management and going beyond IT

August 18th, 2017|Featured|

Service Management and going beyond IT At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have