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Code name ‘Involve’: ServiceNow platform gamification

Inbound Actions - Something you might not know... I'm sure we have all encountered issues with inbound actions at some point during our ServiceNow development careers, but today I came across an issue that that left me tearing my hair out. The Requirement An Inbound Action that only updates

Code name ‘Involve’: ServiceNow platform gamification

Code name ‘Involve’: ServiceNow platform gamification Employee engagement is one of the most costly issues that a business can face. A disengaged workforce will not produce the results that the business strives for, in fact a recent report by Gallup found that 65% of the US workforce were

Momenta GO-LIVE

Momenta GO-LIVE We were asked by Momenta to assess whether ServiceNow could be used to support a claims handling business process that they were currently managing, with some difficulty, in Excel. Momenta needed to be able to manage these cases through a logical workflow, collaborate as required, and

Service Management and going beyond IT

Service Management and going beyond IT At its most simple the basic principle of Service Management is the ability to respond quickly and effectively to a customer demand requesting something, reporting something is broken or searching for information to enable a task or action. These working practices have

Getting to Bronze

Getting to Bronze Those of you that know the history of UP3 will know that Matt & I formed the company at the beginning of 2016 after working together at TeamUltra for 5 years. It wasn’t easy to step out on our own and we really did start

A whistlestop tour of Jakarta release

A whistlestop tour of Jakarta release IT Service Management and ServiceNow Express Added 10 new Benchmarks to the HI Portal Advanced Guided Setups - For example the adding of further ITOM Guided Setups like Cloud Management Visual Timeline dashboard for SLAs - This will take all SLAs for